Help me and my son with any and all questions and concerns. Magic Man
Michael provided outstanding customer service throughout the entire process. He was knowledgeable, responsive, and went above and beyond to get my parts covered under my extended warranty He kept us informed every step of the way and made the experience smooth and stress-free. It’s refreshing to work with someone who genuinely cares about taking care of their customers. Thank you, Michael, for your professionalism and excellent service! Highly recommended.
Mike was very open and honest and try to work with you as much as possible.
George was very helpful and polite great job
Colin was fantastic and went above and beyond to make the process flawless and easy for the customer! Excellent job!
Jay was attentive and amazing!! He made the whole process of maintaining my car great!
Great as always. Give him a raise Devin.
Josh was amazing. Very communicative and responsive when needed.
Joe was AMAZING! I do not want this to affect him. But I called on Sunday, when service was closed, to see if my warranties I purchased from arrowhead covered my dead battery. I spoke with a gentleman in finance and he told me on the phone it was covered. So I called and had my car towed over to the dealership on Sunday. I heard nothing about it until 3:50 pm on Monday telling me it wasn’t covered and I had to pay. I was shocked because I wish u would have known then I would have done some shopping for the best price but instead it sat there all day while I was leaving out of town the following morning. I also received my car back more dirty than it was. Hand prints everywhere and water marks on the drivers side side view mirror I had to clean off when I got home because I couldn’t even see out of it. I have photos if you would like. It just hurts because I love this car and no, I may not having paid as much as some people for this car but I feel like I would have received better service from a luxury brand. This is my first luxury brand (Lexus being my last vehicle) but I worked at Schumacher Mercedes for 7 years over 10 years ago so I get that people who spend more money or complain get the best service but it’s not in me to be mean. I’m honestly more concerned about the car wash, I spent 2 hours cleaning my car by hand in the heat the weekend before and I got it back disgusting. Please don’t hold this against the service advisor, he was wonderful and went above and beyond to help and advise us. Open to discussion, up to you. Thank you.
She explained thoroughly all that needed to be done on our vehicle and then worked to get us the best pricing she could. We had significantly more work than we thought it would be and she did an awesome job explaining the “whats” and the “whys”. Although we never like having to spend more than first thought, we were thankful that it was not worse!!
Steve was super nice and very helpful for my first time in
The service advisor, Steve, provided good customer service and was professional throughout my visit. My negative review is entirely directed at the service technicians' incompetence and the service department’s deceptive diagnostic practices.
I brought my 2011 Z4 in for regular scheduled service. While there, I asked if they could calibrate the adaptive headlights since I had recently replaced them. The technicians ran a diagnostic, but then claimed it "failed" due to a "connection issue" because the headlight was "aftermarket." To be completely clear, the headlight is made by Hella, which is the literal factory OEM supplier for this vehicle.
Based on the outcome, the technicians clearly do not understand how to interpret their own diagnostic software. While attempting the process, they evidently ran a reset or clearance routine that successfully pushed the calibration data to the modules without them even realizing it.
Instead of verifying the actual vehicle status, they blindly claimed it was impossible to code and attempted to upsell me on thousands of dollars to replace both headlight assemblies. I refused the repair, drove home, and found that the headlights are working flawlessly and the error is completely gone because the software had already successfully initialized them.
Steve just passed along the information he was given, but the technical incompetence of the garage crew—resulting in a completely unnecessary multi-thousand dollar repair recommendation—is entirely unacceptable
I have never had a issue with my car service at all at the dealership. Carmella has always been honest, fair, trustworthy. Im working very hard to purchase my next M product soon
Phenomenal service. Accommodating and professional
A huge thank you to Matthew Derrick Mercer for assisting and taking care of the servicing of my X3. He was great and I would recommend others whom are looking for an Advisor to request to work with him.
Carmella is the best!! She is great at her job.
Troy is amazing! Give that man a raise!! I had an awesome experience, as always. Very happy with the service I received and constant communication about the status of my car. BMW service center is chefs kiss, everytime!! Thanks Troy!
George was an absolute pleasure to work with.
Matt is great to work with
Mike is the absolute best!! He’s trust worthy, honest, and friendly. He really does care about my overall safety while balancing the needs of the car with my budget in mind. He’s also great at doing girl math!
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