Colin did a great job explaining and going over concerns I had with my vehicle. I appreciate the honesty and will definitely do business with Arrowhead bmw.
Colin, did a fantastic job for me today. He exceeded all my needs. H
Matthew was really helpful with answering anything that I was unfamiliar of and he was very communicative with all the updates on my car.
Great service! Car looks amazing!
Received excellent service with George. He went above and beyond. Very friendly, caring, and very professional. Great job! Definitely deserves 10+ stars.
Mike is an excellent service advisor!
Colin is simply the best of the best group of service advisors.
I appreciate a no wait time dropping off the car or when I picked it up.
I had an outstanding experience working with Josh at Arrowhead BMW. From the moment we spoke, Josh was professional, knowledgeable, and genuinely focused on making the entire process smooth and enjoyable. He took the time to answer all of my questions, explained everything clearly, and made sure I felt confident every step of the way.
What really stood out was his honesty, patience, and attention to detail. There was never any pressure — just excellent customer service and a true commitment to helping me find exactly what I was looking for. Josh went above and beyond to make the experience stress-free and enjoyable.
If you’re looking for someone who is personable, trustworthy, and dedicated to providing top-tier service, I highly recommend asking for Josh at Arrowhead BMW. I couldn’t be happier with my experience!
Dr. Kenneth O
Matt is a wonderful service advisor and very knowledgeable. From the moment I dropped off my vehicle until the service was done, Matt was committed to providing me with excellent customer service. He kept me informed throughout the entire process, explained everything clearly, and made sure all my questions were answered promptly. Matt was very professional and I appreciate his friendly and personable attitude. I would recommend Matt and BMW to my family and friends.
My advisor Matthew Mercer is fantastic. He always does a great job and communicates what is happening frequently. The service manager Devan is extremely helpful, friendly and very knowledgeable. Absolutely love this dealership. Great team and great service.
I’m so fortunate to have Mike Abreu take care of all my service issues because he is so kind and welcoming every time I visit the service center. He’s so professional that I forget that I’m in good hands with him as he makes certain that my needs are met. He treats my car as if it’s his own, and he always concerns about my safety. He is definitely a big brother to me and he always on top and cognizant of my time as a customer. I couldn’t ask for a better service technician because Mike is absolutely amazing!!!
George was easy and fun to work with
AMAZING SERVICE ! HE DESERVES A RAISE :)
Joe is an absolute delight to deal with when servicing my car. Even on those urgent unexpected repairs. The entire service staff is professional and courteous and embodies the BMW brand.
Met Troy today after scheduling the first annual service on our '25 Z4M4.0. He was as friendly and engaging as he was on the telephone. He made note of my one "noise" concern when I checked in. We reviewed the service to be completed and he invited me to relax in the comfortable waiting area and that he would come find me when the car was ready. While the service technician was buttoning up the car, Troy came and told me what the technician had found making the noise and the it was resolved. The whole service experience was pleasant and I thank Troy for the hospitality and professionalism he shared with me today.
No complaints, totally positive experience.
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