I had an appointment for 9:30. I was told there were several cars before us at that time. I needed the car back for work by six pm, and hadn’t planned on leaving it there. With traffic, I wasn’t able to get the car home until 6:15pm, making me late for work. This was after multiple calls asking about the car. Why have an appointment if you’re not going to honor it? I’ve had to wait multiple times before, but this time was the worst. I won’t be coming back.
Antonio is a great service provider. Very well versed in Volvo vehicles and always polite and helpful. I would highly recommend Antonio to any of my Volvo friends for service.
10 out of 10! Antonio was so helpful and kept me updated often. Thank you!
Antonio was professional, personable and knowledgeable. A very good representative of your organization.
Jake is always professional, informative and knowledgeable in resolving my automotive issues.
Ali has always handled my service appointments very well. There was a slight misunderstanding as to what work would be done, but Ali resolved the problem quickly and professionally.
Quick, efficient and friendly service-
Mr **** has a great personality and pays attention to every detail in the Service Process. A real asset to Volvo !! Appreciate him very much. Thank You
Jacob was AMAZINg! Went above and beyond communicating during the process and was great at explaining everything!
My car was not fixed when I arrived to pick it up after being told it was. I then had to go back home without my car.
The service provided today was beyond unacceptable. There was no communication from the service advisor. There was also no value in making an appointment.
I was happy with the vehicle repair but not the payment process.
I scheduled an appointment online for 60 k service for my Volvo and the price online stated it was $470 ish. I chose that service and said I would wait for the service to be completed at the dealership. When I got to the dealership to drop it off for service I was told the price would be almost $700 and it would take 5-6 hours to complete. I was not waiting for that long and the offered me a Lyft home which was very nice. When I got home I called Richard at the dealership to say i would need a Lyft to come take me back to the dealership and to schedule it around 2 pm to pick me up. 2 pm came around and the Lyft was not at my house. I tried to call the dealership to see about the Lyft and I got an answering service with a person that had a heavy accent and was very hard to understand. He asked me all kinds of questions about my car then asked what I was calling about and I told him I just wanted to know where my Lyft ride was. He said he could not help me with that and said someone would have to call me back. I hung up and called the dealership back and Richard actually answered and I asked him where my Lyft ride was and he said he would get one ordered. Apparently he forgot to order one for the time I requested. I have had a great experience with this dealership until today. 5-6 hours to change spark plugs and oil seems like a very long to me. Very frustrated as this process took all day to complete out of my very busy day.
I received a different total amount then what was told over the phone ahead when speaking with Ali. However Antonio offered a suggestion for the additional amount..
Jake is a professional and very courteous.
Thanks Ali you have been a great advisor and we appreciate you.
Jake went out of his way to ensure my warranty and other issues were handled expertly and expeditiously.
Jacob always does a great job!
Jake was super professional and communicated well.
Jacob did a great job and I appreciated him contacting me quickly and let me know what’s going on
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