Very complimentary to let me know my original key was found and to reprogram it, so I have an extra. That was unexpected. Thank you!!
First class service. Wonderful people and a very comfortable place to wait
Richard was great. Kept us informed and made sure our experience was great. Repair was misdiagnosed the day I bought the car for my wife and I’ve had it in for the same thing 5 times. Richard told me what he thought was the problem and got it fixed correctly.
As always, my service advisor Antonio took great care of my concerns—kind, pleasant, and easy to work with. He delivered the level of service I’ve come to expect from Volvo. He truly is a hidden gem on the service team—definitely deserving of a raise or some well-earned time off.
Outstanding experience. Met friendly/familiar face (Alley) when I arrived, quick check-in, and loaner ready to go. Kept up-to-date on my car’s repair status and when it was ready for pick-up. The car was clean and ready when I arrived. Great job.
She exceeded expectations with a calm and professional manner.
Easy scheduling of routine maintenance service for this visit. Great staff and everything in great condition for another year of pampered driving!
Jacob Johnson was very helpful, got what we needed done and was nice to work with!
Jake does a fantastic job taking care of my V90CC RDesign T6…. It’s a special car.
Excellent, friendly service.
My vehicle was ready for me to pick up on Tuesday around 1. I asked if I could get a ride and was told "of course". I can tell you that was not the case. You guys use LYFT for rides and for whatever reason the LYFT Drivers kept cancelling, more than 6 times they cancelled. I was asked if I could walk to a nearby gas station to be picked up (I know this was just an effort to get Lyft to pick me up, but ridiculous). Asking your customer to walk to a gas station seem a little unreasonable and not on brand with Volvo (a luxury vehicle). I was not able to get to Volvo without a ride, so I had to wait an extra day and had a family member pick me up and take me to her house. Lyft showed up right away. In fact the Lyft driver said she had been to Luke AFB visitors center to pick people up and drop off in the past, she wasn't sure why that was happening. At any rate, if you want my feedback, you got it. Do better for customer transport, and don't ask a customer to walk to a near by gas station.
Jake is fantastic. I know that whenever I bring my vehicle into the dealership that everything will be handled with the utmost care and always to my satisfaction . He is the best
Jake
Is a very professional & effective service provider. I have worked with him for at least 8 years now and he consistently reliable and effective. He is an asset to your organization
Thanks
Jake has been our service advisor for over ten years now and he has always taken good care of us. He is the main reason we continue to come back.
Thank you for the follow-up. I was very happy with the service I received. Jacob did an excellent job—he was professional, knowledgeable, and made the whole experience smooth and stress-free. I truly appreciate the quality of work and customer care.
I’ll be happy to share this feedback in the upcoming survey as well. Thank you again
Jake is the best! Always takes such good care of my car and so easy to work with!!
Jake was wonderful. Had knowledge about Volvo vehicles and left me confident my car was in good hands.
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