Arrowhead Volvo Auto Repair Service

When I picked up my Volvo after the A/C was fixed, here are my negative experiences: 1. I negotiated an additional $200 discount before agreeing to pay the very large amount of nearly $5,000 (which is due to the broken component being behind the dashboard which takes $3,000 of labor to take out and put back in). That additional discount was only roughly $90 in the final bill. Since I insisted in reading the bill, I had to call out this miss and had to wait for the manager to approve it. When the manager was not available, the change was made to the bill without the manager. In summary, super high price, discount not in bill (though honored) and had to wait unnecessarily an extra 10 to 15 minutes. 2. There were (and still are) dirty/greasy fingerprints on the center console from the work done. 3. The car was not washed and was much dirtier than when I dropped it off. 4. There is a video of the car done by the mechanic that was supposedly sent via a link to my mobile phone. The link did not work so my wife recorded the video by using her phone to capture while it played on the screen on the PC.

As always Antonio provides exceptional customer service and support..

Ali and the team were great and offered high quality service.

As usual, Antonio was professional and friendly. He explained everything and kept me well informed.

Ali is an Amazing professional who really knows her stuff! Give her a raise!

Very helpful and informative.

Service as promised

Very professional & pleasant staff

Antonio was great!

Thank you for the updates and for getting the work done so quickly!

Upon leaving same day within a hour with serviced vehicle we had to return vehicle as alert warning came on display for low tire pressure. This is after added rotating tires and brake check servicing of $300.00.

Jacob did a good job. Surprised to have to wait 24 hrs to get my car back for 10k maintenance.Courtessy loaner nice.

Jake is great. Explains everything to me. So happy to work with him.

Great job excellent service!

Antonio and the Volvo Service Team did a great job today. My only issue is that I was charged for tire rotation and wheel alignment which I “thought” was covered on the super duper (very expensive) extended warranty that Travis sold us when we bought the car?!

Excellent experience with your first class employee

Excellent customer service

Ali is the only Service I want to work with. She is professional and treats people with happiness. Answers questions and if she doesn’t have the answer will try to find it. Ali definitely is heads and heals over any other Service Rep that I have interacted with.

Jake thoroughly explained what was needed on my car. He also helped me with the menu display to determine oil level.

Great service crew!