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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
Carla B.
4 out of 5
10/7/2022
Kept me with update information on repairs and answers questions related Professional was demonstrated Foreseen oil light malfunction which was not my complaint Thanks
Therese Z.
5 out of 5
10/7/2022
Very friendly and professional.
Povilas G.
5 out of 5
10/6/2022
I like how you do service technically and personally. Thanks
Gary G.
5 out of 5
10/6/2022
X
Latonya A.
5 out of 5
10/5/2022
The service provided was great. I will definitely come back.
Marisol R.
5 out of 5
10/5/2022
Mitchell was great and kept me informed with all that was going on with my car
Margaret H.
5 out of 5
10/5/2022
Very professional and courteous service. Michael did an excellent job of providing me with excellent customer service. ...
Lonn W.
5 out of 5
10/5/2022
Very competent, attentive, and helpful. Understood the problems and explained the process and timeline.
Rodolfo O.
4 out of 5
10/4/2022
You guys great doing good chat
Stephana P.
5 out of 5
10/4/2022
Mitchell was helpful and knowledgeable. He contacted me as soon as the car was ready. And provided an accurate estimate of the time for the repair.
Phyllis L.
5 out of 5
10/4/2022
He was the most helpful person I’ve ever dealt with. He is a great asset to the KIA company.
Pamela W.
3 out of 5
10/1/2022
I am satisfied just wanting to point out that I still had mud on the bottom sides of car after the wash, wish that was taken care of better. Thank you
Jordan S.
2 out of 5
10/1/2022
Thank you Rebecca for helping with my recent service issue. Rebecca was very informative and knowledgable. She kept me informed and answered any questions I had. I would rate her 10/10 with every visit. Overall, I am happy with the outcome of my service problem. However, I was upset my car was driven almost 250 miles by the dealer to test the repairs and was also returned to me with 112 miles in the gas tank (when I dropped it off I had 193 miles left until empty). I was told I had to return the car with the same amount of gas in the loaner which was (65 miles and I made sure there was over that-81 miles left to be specific) and I would expect the same for my car. I had to make 3 trips back and forth to the dealer for the repeated service as well, since the repairs were not fixed the first or second time I dropped it off. This also contributed to expenses I had to pay for out of my own pocket due to a known Kia failure.
Paul L.
5 out of 5
10/1/2022
Work completed earlier than expected. Nice surprise. Bruno was a pleasure to deal with!
Brandi M.
4 out of 5
10/1/2022
Mitchell and other employees went above and beyond my expectations. I requested something, then later changed my mind and they made sure it was taken care of. Mitchel was very nice and professional.
Pamela D.
3 out of 5
10/1/2022
I had to wait a little bit but it was ok
Roberto N.
5 out of 5
10/1/2022
No comment.
Arlene R.
5 out of 5
9/30/2022
Mr Jones was absolutely fantastic
William G.
5 out of 5
9/30/2022
Mike did a great job of answering my questions and keeping me informed on the status of my repair.
Joyce E.
1 out of 5
9/30/2022
I brought my 2017 Kia Forte in for a recall and my car has been messed up since problems with my remote keys I changed the batteries which you sold and replaced for me I bought the car in 3 times because of this ongoing problem and since my car is no longer under warranty you won't take on the responsibility because you know I'm not going to pay you for something you messed up. Then you want me to pay you a $@65 for a diagnosis for something e messed up. You run a shady business conducting business in this fashion.You don't deserve any stars. Not from me !!! Joyce E

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