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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
Thomas M.
3 out of 5
3/3/2023
Came there to get a update on my security system and was told they did not have the software needed. So now I have to wait for who knows how long before I can have security update.
Ahmad B.
5 out of 5
3/2/2023
I was very satisfied by the excellent service done to my Kia Telluride by Mr. Mitchell Jones and the his professional explanation to the questions which were asked by me.
Lydia U.
4 out of 5
3/2/2023
I was truly satisfied with the help Michael gave me. I had a unique request, to see the underside of my Kia to know what my catalytic converter looked like. That way, I can spray paint it and etch my VIN# on it later. He was very helpful and took the time from his busy schedule to help me. I received quite the education. The guys were very patient with me and didn’t mind me bugging them with questions. Thank you for such a helpful group of people on your team.
Phyllis M.
5 out of 5
3/1/2023
Mitchell was very helpful and professional
Arlene R.
1 out of 5
3/1/2023
I was very displeased that I was asked to pay for a recall
Teri M.
4 out of 5
3/1/2023
Rebecca is the BEST. Teri
Kandyce K.
5 out of 5
3/1/2023
Michael Cooksey was a great advisor. He reached out regularly and kept me in the loop. When things weren’t panning out he got to the bottom of it. Kia Orland Hill overall handled my car well.
Carol O.
5 out of 5
3/1/2023
Bruno was polite and courteous and answered all my questions
Deanna V.
1 out of 5
2/28/2023
There were several things that disappointed me with service that was provided and it was not all on Bruno. Too much to type and I don't believe anyone will follow up with me so I won't even bother waste my time typing it.
Andrea A.
1 out of 5
2/26/2023
When I arrived home and parked my telluride the recall that was supposed to be fixed wasn’t the same parking sensor is blocked popes up on my dashboard have too bring it back to the dealer on Wednesday
Ian M.
2 out of 5
2/26/2023
Didn’t offer to wash my vehicle. It would have been nice, especially after a$400+ service
Mitchell E.
5 out of 5
2/26/2023
Bruno communicated well and did an excellent job!
Kimberly F.
5 out of 5
2/26/2023
My experience was great
Georgia R.
5 out of 5
2/25/2023
Mitchell was wonderful help. We always felt heard, respected and understood. His promptness, kindness and efficiencies are an asset to your organization. We hope you give him due praise and we welcome working with him again.
Michael C.
5 out of 5
2/25/2023
Really impressed..!
Michael S.
5 out of 5
2/25/2023
She is a very good customer service representative. She has a great attitude. She is very professional.
Sonsaree C.
5 out of 5
2/25/2023
Thanks
Sylvia S.
4 out of 5
2/24/2023
Oil change
Lynn E.
5 out of 5
2/24/2023
Very polite and accommodating
Joseph A.
4 out of 5
2/23/2023
Did not take to long with out an appointment

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