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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
Thomas M.
1 out of 5
10/18/2023
Terrible customer service!! Made appointment for 7:30am because I was told it would take 1-2 hours and I needed the vehicle to use that morning. Dropped it off night before. Didn’t hear ANYTHING all morning, so I started calling. Called at least 10 times, no answer even going through the operator. One operator said she’d hand walk a note back to service, still NO RESPONSE!! Left several voicemails, still NO RESPONSE!! Finally at 3pm, 6 hours AFTER the car was promised I get a TEXT saying they STARTED on the car!!!!!! WORST experience I have ever had ANYWHERE and you can bet I’ll be posting this!!!!
Edgar C.
1 out of 5
10/18/2023
I was told that I needed an authorized OEM noc sensor installed by KIA because there was an engine recall, that if the noc sensor was not replaced by then and there was infact an engine issue that it would be replaced by KIA under and extended warranty. When I returned the gentleman stated after the fact that this was infact not true and that no extended warranty was available for this engine after work was completed.
Lessie C.
1 out of 5
10/18/2023
My vehicle was towed there on Thursday, was told someone would call me, no one called until Monday, asking me what kind of vehicle did I have, which lets me know that my car just sat there.
Miles P.
1 out of 5
10/18/2023
Nothing against ismael, but the problem is not fixed.
Ryan K.
5 out of 5
10/17/2023
Great job
Susan L.
5 out of 5
10/17/2023
Nice job. Thank you.
John S.
4 out of 5
10/17/2023
You guys at Orland Park Kia made everything very easy and enjoyable, no pressure and you guys weren’t out of your way to make everything go as smooth as possible. I would recommend you guys to everyone I know.
Meghan W.
4 out of 5
10/17/2023
Steven got me in an out for my oil change with no hassle . Orland Kia is hands down the best dealer in the game .
Kristen G.
1 out of 5
10/16/2023
I don’t need a call. My only dissatisfaction was with the amount of time it took to get my oil changed. My appt was for 11am and my car was not ready until 1pm. That amount of time was not anticipated.
Prasanna M.
2 out of 5
10/15/2023
The service I received from the service person was excellent. I was there for my first oil change. Would have preferred a better brand of oil other than duramax.
Tamara L.
5 out of 5
10/15/2023
Michael Cooksey and International Kia have always provided me with excellent service.
Brandon A.
5 out of 5
10/15/2023
Very good service.
Linda P.
5 out of 5
10/14/2023
Everyone was very nice and accommodating.
Joann M.
1 out of 5
10/14/2023
I dropped my vehicle off the night before and came back the next day and had to wait a hour for them to start my vehicles door handle that broke off as I was trying to open the door. The people were apologizing but the reason i dropped it off the night before was I assumed it would be done the 7 hours that it was there .
Matthew J.
5 out of 5
10/14/2023
Very friendly and helpful
Charles C.
4 out of 5
10/14/2023
Very professional & personable!
James J.
4 out of 5
10/13/2023
Ismaeel was friendly, courteous and extremely professional. This was my first time having my Kia serviced at your dealership. I will definitely be returning for all my service needs.
Gerald H.
4 out of 5
10/13/2023
He was very helpful with a complicated problem. Did everything he could.
Maria Z.
5 out of 5
10/12/2023
Great initial service visit! thanks
Susan H.
5 out of 5
10/12/2023
Mike was great. Excellent customer service. Answered all my questions. I will be back!

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