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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
Carlos M.
5 out of 5
12/1/2023
wow, i couldn’t be more pleased with the top level of customer service that Amanda provided, Not only she kept everything so simple and easy, she was updating me in every step of the way in the auto service department, amazing technician name Alec did an amazing job on my Kia stinger GT2, fast and well knowledgeable on his mechanic skill, would highly recommend this two people if you need service in your car, ????????????
Gerald B.
5 out of 5
12/1/2023
Jacqueline did a wonderful job kept me up-to-date on the car and the work was formed in a timely manner
Judith G.
5 out of 5
12/1/2023
Jackie was very helpful I was berbpleased
Kevin M.
4 out of 5
11/30/2023
Nothing at time all was good
Angela R.
1 out of 5
11/30/2023
The actual service performed was ok. But your service department was very frustrating. I called several times a week for at least 3 weeks - I left multiple voicemail messages asking for someone to call me back and let me know if repair would be covered under the warranty. I got a live person once and he promised to call back and never did. I am extremely displeased.
Kamal S.
1 out of 5
11/30/2023
4.30 minutes to change oil, over hour and half calling servive but no answer
Robert B.
5 out of 5
11/30/2023
Great Service Great Staff
Joseph S.
2 out of 5
11/30/2023
Bad service
Nathan H.
5 out of 5
11/30/2023
Jackee and the service team were great as always!
Crystal T.
5 out of 5
11/29/2023
Okay
Josephine D.
5 out of 5
11/29/2023
Great service… So glad I bought a Kia!
Patricia H.
3 out of 5
11/29/2023
call me
Thomas W.
4 out of 5
11/29/2023
The service tech explained in detail what service they were able to provide
Richard B.
4 out of 5
11/28/2023
Longer oil changing hours
Karen R.
5 out of 5
11/28/2023
Everthing was great
Rodrigo M.
5 out of 5
11/26/2023
Service was pretty fast for a walk in . Rep was very professional and knowledgeable. Definitely will keep getting my car serviced here.
Kevin M.
4 out of 5
11/26/2023
He was very helpful in one question he said he was not sure but he asked someone came back with a answer he did a very good job l was happy
Michael C.
5 out of 5
11/25/2023
Jackie was very pleasant easy to talk to and gave me a total understanding of everything that was going on with the car
Sharon R.
5 out of 5
11/24/2023
The team was very helpful.
Naomi B.
2 out of 5
11/24/2023
Upon arriving at the shop, I was disappointed to find that no one approached me. I had to sit in my car for a full 5 minutes with my two sleeping children. After waiting for ten minutes, I decided to approach someone about my appointment. Even then, I had to wait an additional 5-7 minutes before finally getting checked in. While the wait time after check-in was quicker than usual, as the shop closed at 4, I left my appointment feeling unsatisfied. It became apparent that they hadn’t completed a full inspection, particularly my brakes, which hadn’t been examined. This lack of attention to detail left me concerned, as I won’t have a benchmark for comparison during my next visit. I had high expectations for this dealership’s service, but the inconsistency I’ve experienced is disheartening. If this trend continues, I may have to explore other options that prioritize their customers and their overall experience.

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