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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1481 reviews 62%
4 star 447 reviews 19%
3 star 72 reviews 3%
2 star 189 reviews 8%
1 star 219 reviews 9%
Review Us
Oluwayenihi S.
5 out of 5
3/8/2024
None
Jc T.
5 out of 5
3/8/2024
The rep was outstanding he answered all of my questions and concerns
Robert P.
5 out of 5
3/8/2024
Awesome service job completed by the time they said it would be. Will continue to do service with you
Brooke B.
5 out of 5
3/8/2024
Both Lou and walter were great working with these two man. Will continue going there for all my service of my Kia 2013 Thank you William Binder Brooke B
William R.
2 out of 5
3/8/2024
Terrible experience with the service department! Would not recommend.
Paul M.
5 out of 5
3/7/2024
Great ???? service
Denice H.
4 out of 5
3/7/2024
I am very happy with your service department. Part of why I have bought 4 cars from you
Benjamin T.
1 out of 5
3/7/2024
There is a piece of the bumper is dragging. Wtf!!! I came for an oil change and tire rotation and now have a loose piece flapping. Call me ASAP ****-****-xxxx
Joseph K.
5 out of 5
3/6/2024
Ok
Deatrice W.
2 out of 5
3/6/2024
Good morning, The customer services was good, they were very attentive. The problem I had it was inconvenience for me having to come back and get done that should have been done the first time. My time is just as valuable as they time. Although they took care of the problem which they felt was compensated for my inconvenience when I had to come back, stop what I was doing so they can do the job that was not done. In other words they told me you I was compensated by doing it over what should have been done anyway. That was a sla in the face.
Shelia A.
5 out of 5
3/6/2024
Joey was very informative. He exercise patience with me. He answer all my questions
Tiasha O.
2 out of 5
3/6/2024
Slow wait time. It took 2 1/2 hours just to get answers on if I need to patch my tire or purchase a new one. Normally, the wait time is 1 to 1.5 hours.
Carol R.
5 out of 5
3/6/2024
Everyone was very nice. Great service.
Thomas J.
1 out of 5
3/6/2024
Althoug the service technician road tested, balance and rotated tires, the problem still exists and after driving a few miles seems even worse. He made a few recommendations such as replacing left front rim, inspected the tires and says the have been cupped.
Matthew I.
2 out of 5
3/6/2024
I spoke with the manager but in the end I won't be servicing my vehicle or shopping for future vehicles after the actions of the assistant manager. She could not explain my diagnosis told me pay at and that's that. I asked to speak with a technician and at first refused. I never got a call explaining what the diagnosis was from the tech so why should I go and just pay 190 for no explanation on what was done. To top it off She hands me the keys and tells me to walk the back lot to find my own car and she walks off. Unprofessional your assistant manager lost you future sales instead of leading by an example. Car market is changing you won't have buyers lined up at your door with service like that.
Kelly N.
5 out of 5
3/5/2024
They were very friendly and professional
Steven S.
2 out of 5
3/5/2024
They do not return phone calls. They do not tell you what's going and. I called the service manager 7 times I called the other guy. Joey I texted him 4 times neither one respand then I called Joel chambers. He never responded. So if you're looking for me to say something nice. I'm sorry I can't.
Juan F.
5 out of 5
3/3/2024
He was great
Erika W.
5 out of 5
3/3/2024
The service here is always superb! Staff are very attentive!
Sonseeahray S.
4 out of 5
3/3/2024
It was pleasure having you service my vehicle!

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