My experience was not good. After spending 4 hours at the Northridge service center, I was told that a tire pressure sensor was out. The service advisor said that I would need to pay for the replacement, as my warranty would not cover it. I took my Tacoma to Thousand Oaks Toyota, where they replaced the sensor, free of charge. The service advisor at Thousand Oaks told me the Northridge service advisor was wrong about the warranty not covering the sensor.
Noel is great! Great customer service, attention to customer concerns and timeline .
Apparently Robert is a new employee and perhaps new to this type of work. He was very conscientious and checked with his colleagues to be sure he was following the correct procedures. I’ve been a customer of Northridge Toyota for many years and am always happy with the service I receive. However I appreciate when the advisor prioritizes the recommendations because I cannot afford to do all of them at once.
I found her a bit cold. She eye balled me when I ask a question
Robert was extremely helpful and kept me up to speed with the news on my car throughout the day. Thanks Robert!
Took for ever to complete a simple repair
I like working with Heidi. She gives me the best service I have had since I having been coming to Northridge Toyota
The service advisor Heidi Buchanan was rude. Here are the information that I want to share with you: first of all I observed that she was rude to her co-worker and ordered her to get in the car to read the mileage for her. She talked to me harshly. She has a bad manners.
Shirley is terrific! Bernice and thorough…
Anthony is the reason I’ve been a customer for almost a decade!
Thank you Anthony for taking good care of my car.
Now I can safely return home to Henderson tomorrow.
Already discussed and reported why my response is dissatisfied.
I was early for my appointment
Waited 35 minutes just to find out my service advisor was on Lunch....
After getting a call from Northridge toyota that my car is ready for pick up i had to wait 40 min to get my car. Horrible experience never going back there again.
Esperé casi tres horas por el servicio de mantenimiento, y luego ya no está la luz automática tengo que andar pendiente de encender las luces en la noche
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