I so happy to have found Anthony as an advisor. He make going to the dealer a better experience. Thank you Anthony
You guys have asked me three times about upgrading to a new Prius. No thanks
Was very upset for the fact that Toyota of Cerritos sold me a Truck with only one working fob out of two and a non working credit card key . From the very first time I brought my truck to Northridge Toyota for service iv been asking to get these keys fixed in a working condition and they were not able to for some excuse to another Now Glen my Toyota guy is saying warranty doesn’t cover this issue because my keys are not the original keys !!! So now I only have one key and was called a Lier cheat by this F n retard !! The fobs and credit card key’s I possess are the same exact keys that were given to me when I bought this Damm truck !! I am soo ???? FN pissed off first that I only have one key to my vehicle and then called a **** Lier that I’m trying to pull a fast one get northridge Toyota to program a fob and a credit card for free this is the service I get!! This is how they are going to treat me !!!!! Never going back to Northridge Toyota!???? the hell with u guys going to take the truck back to Cerritos Toyota return this thing !!
Absolutely amazing service
Thanks a lot, appreciate it
Robert is the man give him a raise
Shirley Díaz es muy buena explicando todo .muy servicial ..
I made an appt for recall supposed to be two parts but they didn’t have one of the parts now I have to go back one more time.
they didn’t call to reschedule not happy
Excellent service from Noel
Glenn is great. Very happy with the service. It was done in a timely manner. I will be back there again in 6 months!
When I picked my car, I noticed that the dashboard was very deem (I could hardly see the screen. Then when I was driving at night and turned on the headlight, the dashboard was totally dark. This was an issue before I brought it in. Whatever was done to my car may have caused the problem. Now I need to bring it back again to have the problem fixed.
Offering things that the truck it doesn’t need
Great service from Glenn Deitsch and the team who serviced the car. Thank you
I made appointment for a oil change my time was 1:30 I got there 10 minutes early when I called I was told that I to wait 1 1/2 hours meaning I would be done by done by 3 on my work order I would be done by 2:23 but I ignored that time new it be about 3 I also asked if you could reinstall the panel under the glove box My advisor would there be a charge he told me I would have a 4 hour wait it had fallen out out before I did it myself but I am now handicapped so I declined My car was not done until 4 l was told that It took so long for the maltipoint takes time I guess since I had a special price I had to wait so long and didn’t get the inspection This will be the last time I go back there for service even for good price
Anthony was professional and made sure my car and myself were both taken care of by offering an Uber ride to and from home as well as having car ready in timely manner as promised. I was completely satisfied and will continue going here in the future. Thank you!
In addition to the mechanical concerns, I experienced extremely unprofessional conduct from multiple employees at Northridge Toyota.
First, Hiedy was highly disrespectful during our interaction. She repeatedly attempted to rush me off the phone and told me I should not be speaking with Toyota Corporate directly — despite Toyota Corporate already being actively on the line listening to the conversation and documenting everything being said. I then had to speak with another employee who also attempted to pressure me into immediately paying an out-of-pocket fee that Toyota Customer Service was originally discussing covering. During this interaction, I was laughed at directly. These conversations were recorded.
The technicians, including the service manager and general technician, also acted unprofessionally and made unsupported assumptions regarding alleged “frame damage” without providing any measurable proof, documentation, structural inspection, collision evidence, or technical explanation showing how a non-damaged radiator developed pinhole leaks solely because of aftermarket accessories. The radiator itself showed no puncture marks, impact damage, accident damage, or physical evidence consistent with a collision.
What is especially concerning is the contradiction in their own statements: if they truly believe an alleged bent frame component caused the radiator failure, then replacing the radiator without correcting the supposed root cause would logically lead to the same failure again. Yet they still offered to replace the radiator while simultaneously refusing to address or properly document the alleged structural issue they are blaming. This inconsistency raises serious concerns regarding the accuracy of the diagnosis and the professionalism of the service department.
I am requesting that Toyota review the recorded conversations, technician findings, and dealership conduct thoroughly.
Aaron at Northridge Toyota, is extremely professional! Made our service experience a seamless and enjoyable affair! 5 stars all the way
I like having Heidi help me. She takes care of my car like it’s her own.
Everything was very magnificent.Thanks!
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