Shirley was amazing assisting my daughter with a tire repair
Friendly and professional.
What happened to Toyota Care?
When I opened my door for the first time, the airbag system sensor fell.
Aaron was very knowledgeable, friendly and kind. The experience was great.
Glenn was amazing. Stayed late for me to make sure I got my 4Runner tire fixed. Thanks again Glenn
Joe was professional as always and clearly answered each of my questions In a compassionate manner!
Thank you for servicing my car today.
There are a lot of things that could have been better. I am surprised by how unpleasant it was at your dealership today. I have had my car serviced with you guys before but never had an experience this bad.
First of all, the customer service rep Shirley Diaz who worked with me was unfriendly. I was greeted with a cold face and monotone voice. I was smiling and greeting her. I never worked with her before but the guy I worked with before was the complete opposite. I tried to give her the benefit of the doubt that it might have been a long or bad shift at work, but I have to say that is not how customer service should be. I myself work in customer service as well so I understand how important it is to greet customers properly even if your day wasn’t going so well. She tried to cut the conversation short when I tried to ask question as well.
Second of all, when I got the text that my car was ready, I had to wait for at least 20min outside before my car was brought to the front. It would have been better if i didn’t have to wait for that long. Other people who got there after me already got their cars brought out front before me. While waiting, Shirley went outside and saw me waiting but never had a question of how I have not received my car or checked in with me. If it wasn’t for me reaching out to another employee there to check up on my car status, I believed I might have been forced to wait for another 20min. If so, I would have appreciated it more if I didn’t have to wait for that long.
Third of all, when I got in my car, there was no reminder sticker on my windshield. I believe most dealerships and even auto-shops would put in a sticker to remind me of the next maintenance appointment. There was no sticker in my car. I had to ask another employee there to bring me one.
Overall, this has been my worst experience at your dealership. If it isn’t for the location convenience, I don’t think I would recommend this place to my family or friends.
Usually I’m not the person that would write reviews but this time I had to due to the above concerns. I hope this could improve your service in the future.
Thank you,
Anh L. Affeld
Alex was great. Friendly, efficient, knowledgeable, and a good communicator.
Jeffrey has been such a good help and totally accommodates you professionally. He listened well to my concerns about the vehicle’s issue. Highly recommended service advisor. ????????????????
Jeffrey johnson was the service person that help me. He's the only one that I will work with at Northridge Toyota. He is the best. He knows his business, very professional and explains everything clearly.
Clear and concise info re needs to keep car running.
Joe answered my questions patiently. I felt well cared for. Thank you
Customer service is always on point and I appreciate Noel making a list of what is recommended to keep my car running as smooth as possible. I appreciate also the discounts he looks out for without me having to ask if there is any on a service I can get done. Which is amazing because he doesn’t have to do that but he goes out of his way to do it.
The man who called me on the phone to notify me that my vehicle was ready called me "buey" and after that happened I had to wait 30 minutes to have my vehicle. His meaning of “ready” has a delay of 30 minutes
Yes . Everything was done very efficiently and professionally. Mr. Anthony kept me up to date on what I needed to know about the progress of my car. I appreciate his hard work. Thank you
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