Glenn was great, no issues with Glenn please note that. I only brought up the issue that last time a technician wrote on my multipoint inspection that my rear brakes were in the red zone (at 3 and 4 mm). This time the multipoint inspection was at 10mm. Did my brakes magically regen? Was I being scammed by the last service advisor and tech to get a service I didn't need? Is Northridge Toyota not checking something as critical as brakes? It's disappointing because it judt reinforces the stereotype that the dealer is out to ripoff clientele that has no clue about cars. I will not be going back to Northridge Toyota and will be letting corporate know of my experience as well.
4 plus hours for an oil change. When I had an appointment.
Deeply unsatisfied with the service. Service advisors and staff are not honest with why there are issues with the blind spot monitoring and sensors around the vehicle. There is a small scratch on my rear right side of the vehicle and Northridge Toyota is blaming that scratch on why the blind spot monitoring is not working. 100% will not go back.
Fast, efficient, friendly
Very professional and kind. Thank you
Glenn is very friendly, nice and knowledgeable to service maintenance for me. Thank you to Glen.
Arron the service advisor was very thorough with the information and he was extremely knowledgeable and followed up to get my truck back to me in a timely manner. Great employee
Service Advisor Shirley Diaz did a great job. My issue is with the recall repair process. Northridge Toyota contacted me to set an appointment to bring my car in for the recall repair. When I arrived, I was advised that the work would take approximately 3 hours, so I opted to take an Uber home. Shortly after arriving at home, I received a call from the Service Department, notifying me that they did not have the parts necessary to complete the repair, and that my vehicle was ready to be picked up. Why would you waste peoples' time like this? The smarter way would be to contact customers once those parts are available. This would save time for the dealership and the customer as well.
Smooth experience. Appreciate it
Everything went smoothly and on-time.
Noel was excellent as usual. I always aim to have him as my service adviser. Keep it up Noel O!
Despite arriving early for a scheduled appointment, I waited over 30 minutes to see an advisor. Throughout the day, communication was poor; I was not told where to wait, offered a shuttle, or given an initial estimated time and was not asked about way of contact confirming phone or email communication. My advisor was short and dismissive during check-in. Later, the advisor communicated with me via text using all caps, which felt aggressive and unprofessional I received a text stating my car was "done" before I had even reviewed or approved the $4,000 in suggested repairs through the portal. When I questioned this, the information regarding the reservoir and tubing was inconsistent and confusing.
1. Upon picking up the vehicle, there was no service sticker placed on the windshield for my next oil change.
2. Most concerningly, upon inspecting the engine bay, I found oil spray over the engine. This is a major cleanliness and safety oversight.
3. I have reason to doubt the diagnosis of a "cracked reservoir" as it is currently holding fluid, which suggests a lack of transparency in the technician's report.
This was a highly disappointing visit. Due to the overbooking, poor communication, and messy service work, I no longer feel comfortable bringing my vehicle to this location. I am considering seeking future services at a different dealership.
For some reason, there is a disconnect between the service advisor's software access to the services included in the paid warranty. SA simply hands us a printout showing a charge that we are expected to pay. We have to seek out and interface with the Finance Manager to get the paid warranty applied to the SA's charges.
Excellent service provided by Aaron.
Excellent customer service.
I had my vehicle at NT for a incident that wasn't my fault in the first place. The troubling part was a faulty hybrid inverter, which Toyota installed in my car from the factory. Although NT provided 2 rental car, every time I met with Marylin the rental advisor, she seemed I was bothering her with her attitude. And Glenn my service advisor, my car was there for 6 days, was my car outside? It was way dirtier than I left it there. Was a in house car wash too much to ask? Also that car wash voucher he gave me at Shell station, THEY ARE CLOSED permanently. Intentional joke? I've been coming to NT since 2020, I wasn't satisfied with previous management at all & when I heard NT had a new management, I was hoping it was better but I was wrong. On a side note, your sales team standing in front of lobby door cracking jokes, yelling, massaging each other is an eye sore. If they're that free, go outside and sell cars. Looks like a bunch of high schoolers. Who'll want to come in and inquire or buy cars? Also Cyber sales team? I was checking out online for pricing of a Sienna. Then I get a call on Wednesday of this week if I want to come in on Thursday to see one. I didn't officially make an appointment. But they been calling me day after day pestling me. One sales person texting me by just saying my name like we are friends. I don't know that number, stating your name & addressing your company is standard manner, no? No manners. Where's the management?
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