Mustafa always goes above and beyond. Greets me everytime and is very helpful.
Came in to get regular maintenance which I do every 6 months of 5,000 miles whichever comes first. I told advisor that the car drives fine no issues except for the metallic sound when braking in reverse. Gave advisor videoclip of the sound.
There was some inconsistency with recommendations and what was on the multipoint inspection report. It showed the battery was bad; recommended to buy new battery. Got a battery system check at AutoZone and found that the battery was good but the alternator was bad. The car made a small metallic noise when braking in reverse and gave advisor the videoclip of the sound. I didn’t get a clear response for why it’s happening. The report showed all brakes were good, but recommended to get rear brake shoes replaced, machine rear drums. Went to Firestone and found all brakes were good. They recommended cleaning. Report showed suspension was bad; recommended front shocks’ replacement. Firestone checked all shocks and reported all are in good working condition. We’ve trusted Northridge Toyota with our cars, usually get good recommendations but this time I was confused, which led me to go to other mechanics.
My car was ready by 11:15am
Call the advisor Person never pick up the call.
I will have to call a different advisor person to ask what was going on with my car and he sned me an uber.
Excellent and courteous service.
The work that was done was very expensive .
My visor fell out of the ceiling 20 minutes after I left my mirrors that I cleaned this morning were actively in worse condition when I picked up my car then when I dropped it off and my windows which I actively told the technician when I handed him the key were just tinted and that they should not touch them had the tint damaged
Very professional, service advisor!
Satisfied , excellent service
Good work, and very friendly to the costumers.
Second time at this location , work 6 days a week and it’s hard to really try and fit my services in but I feel like the team does a very well job of helping me out with my busy schedule . Had to drop my car off during my lunch and earlier than scheduled but team does best to accommodate and help me out . Alex has been awesome the two times I have been there . Car feels really good after service .
Unfortunately, this service had to do from a mistake from an earlier service appointment of an oil change and unfortunately, I left the dealership and there was no oil cap at the complete of my service so I drove home, not knowing that oil was splattering all over my engine, bay and engine
Thank you very much for the excellent service to Shirley Diaz
Excellent service ,Excellent customer service, staff,I recommend northridge Dealer because when you go there employees are very nice people receive you , thanks for everything I go back one more time .
Glen always does a good Job with my vehicles.
He did a good job this time too.
I looked at the work completed because it being a pretty labor intensive job. All of my bolts and nuts that were taken of are extremely worn to the point if the job had to be done again im sure more than one bolt will strip out. It looks like the technician didnt use the right size wrench. Pretty disappointing.
Alex was both professional, an exhibited a clear understanding of the company's products. And how they would best be able to serve the scheduled service for today.
Very smooth and faster than expected
satisfied on the alignment and with the service adviser joe thank you guys
Everything was perfect acceptable and professional
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