Rachel was wonderful! Excellent service. Great communication. Will be requesting them next time I need service!
Excellent representative, very thorough and professional.
Excellent service by Rachel!!!
Rick is professional and efficient
Consistently positive
Appreciate the team thanks
Very knowledgeable and friendly. Took care of my needs within a reasonable time frame . Thanks Tod Severson
Thanks for your good work. At Toyota I always find good. Profesional and friendly people. When I visit Toyota I feel at home.
Tod has been our service writer for a few years now. He is always professional, courteous, and thorough. Please thank him for us!
I had an appointment and was greeted by a representative that took my initial information. Not rude but barely friendly.
I was told someone else would assist me with service. I waited by my car for almost 20 minutes after my appointment. While waiting I see all the advisors talking and laughing amongst themselves. Did not bother to acknowledge the line of customers behind me. The line was out to the street. No one seemed bothered or showed any urgency in getting customers at least greeted. Too many employees not focused and socializing. Really disappointed. Then I see you are hiring for an advisor to join your team. You list all the these great qualities you’re looking for. Perhaps you need to develop the crew you already have. Who supervises?
Daniel was Great ! Explained everything done to my vehicle and prioritized jobs needed in future to keep it safe and running
Daniel was exceptionally thorough in explaining the service maintenance required and the one to look out for.
Very professional, goes above and beyond in his job and things are thoroughly explained.
My service rep was awesome! Promote that guy. I will request him every time now on for our two Toyotas when getting service.
Yes, My service advisor kept me informed through the whole process.
He was pleasant, knowledgeable and clear on the recommendations for my car. Thank you!
Very positive experience. Very polite and helpful!
It took a lot of convincing for the service department to do the right thing
I have always been satisfied with Santa Barbara Toyota. Everyone that have dealt with are professional, courteous, and very helpful. The work is thorough and communication is top notch.
I really appreciate the manager’ s consideration for the uber coverage. Its a measly amount BUT I really appreciate the kind gesture of covering for the unexpected excess amount of the uber fee. Thank you!!!! IAside from the manager, Rachel was also professional. Thank you both!
Rock was attentive to my problem and kept in touch. I trusted him.
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