Tod was great nothing wrong there. The problem was I was driving on the freeway when my tire pressure warning light came on. I found a tire place had them check it out. They said that all tires were over inflated. I was also missing one tire stem cap gave the guy $10 for his time in trouble for adjusting the air pressure in the tires.
Todd was helpful and very personable
Work done in a timely manner, communication of what’s going on with the car the entire time. We appreciate the great service
He did a super job for us and we hope to see him next time.
Rachel gives outstanding, diligent, professional, swift customer service, and is friendly, and is a great asset to SB Toyota!
The service was handled very smoothly and professionally. George was personally very helpful since this was our first visit to Toyota of Santa Barbara. We look forward to coming back.
Rick was great. Very helpful. I felt like he truly was advocating for me.
Tod was great. So nice and speedy!!!
Thank for excellent service and a ride home !
John is great. Helpful nice, efficient, and honest. Thanks
appreciate all of the communication with Tod and how easy he is to work with!
Just wish that you guys still had a way you could do a quick car wash before we pick it up????
Rachel as always has been awesome. She’s knowledgeable and professional. I was very happy to find out that she was managing my vehicle service yesterday! ????????????
I had a 7am appt but I don’t feel the service on my car started until closer to 8. It would be fine, but if that is going to happen, communication even through text would be appreciated because I would go home. I arrived at 645am and 3rd in line for 7am appt for an oil change, but did not leave until almost 10am after asking an employee to check the status of my car… which was finished but I was not notified. I will most likely have my services here again, but an increase in communication via text would be nice so I can make more informed decisions about leaving vs waiting at the service center.
I believe Tod was following the letter of his job. However, I still feel unsafe in my vehicle because twice now the 12 volt battery has died and the car would not start. I don’t believe that his suggestion to “once a week drive the car to Refugio and back” addresses the fact that twice the vehicle has failed to start.
George was great. And the guy that took my info before George was very nice and respectful.
I made my appointment with Tod because he has been helpful and honest in the past. I have had Rachel before and she is not someone I trust with my car or with service recommendations. She clearly wants to sell services instead of do what is best for the customer. She provides little to no support and is not friendly through the entire process. I am disappointed that Tod was unavailable and I was given no notice of the change. I would have rescheduled if I knew my service was going to be handled by Rachel.
It was a pleasure working with George. He’s extremely professional and a big help!
I am actually very disappointed in the service. I just leased a vehicle from Toyota in San Diego. I hit a pothole and needed my tire checked because it was damaged on the side wall. My car sat for 2 days without any work done to it. The following day I was told it would be ready at 10:00A.M. It was ready closer to around 3:00PM on the third day. Extremely disappointed in the service. I asked to speak to a manager and I was transferred to voicemail. When I called back the next person in the service department answered and said we are closed. Granted after the transferring of my call and on hold, it was in fact was 6:00 after all of that. I considered contacting the general manager at Toyota of SD who was helpful when I leased the vehicle.
Todd was thorough in his explanations of what work work needed to be done and their costs.
He stayed in contact with me with updates.
He made me feel like a person instead of a number.
Social