Service was fast, friendly and helpful!
Tod did a great job and explained the work well. He kept in communication through the day and I was happy the work was done for less than expected and on time
Have worked with Tod on previous occasions, a real asset and pleasure to work with on vehicles service requirements,
Very happy with Tod's attention to my needs as a customer.
My original service advisor was Alejandro. Rick stepped in while Alejandro was out sick. Both gentlemen were professional and offered solid customer service.
Rick always makes an effort to answer calls.and stay in touch with his clients while their cars are being worked on.His attention to detail and follow through is appreciated.
From registration of my first appointment to receiving my truck a keys Tod was great! Really professional man. Thank you
I was there on a really busy day and Tod and the rest of the crew handled everything very professionally and politely. I appreciated the great customer service from all of the staff.
I bought a vehicle with a warranty and it had undiagnosed problems in the first month. I should not have to pay rental car and diagnostic fees while the vehicle is in the shop, even if the problem was unable to be resolved. The check engine lights were on and codes were read, but I felt I was being charged fees bc they couldn’t figure the problem out. I was eventually able to return the vehicle after renegotiating a deal that would have cost me $8,000-9,000 to trade in the vehicle that I owned for a little over a month and was in the shop for 10 of those days. So in the end I was satisfied bc you took the car back. Many Phone calls and emails weren’t returned, but service in person was always professional.
Tod did a fantastic job, great communication throughout the process. I’ll be using Toyota of Santa Barbara in the future for sure.
Michael couldn’t have been nicer. He provided thorough information and that the service would take about two hours. My vehicle was ready in exactly 2 hours. Excellent service.
Service was prompt and friendly. Technicians explained the work that was to be done and completed it promptly and excellently.
My overall experience was very bad. The lack of communication was absurd. The transmission went out completely on the vehicle I purchased 4 days after buying it. I called and spoke to someone in sales (as it was a Sunday and the service dept was close) who had me tow my car to the dealership. I called to confirm that my car made it there and the person that answered was very dismissive and said "whoever you spoke to earlier will get back to you". I never heard back from anyone on Sunday so I called Monday to confirm my vehicle was there and ask about the warranty process, and the person I spoke to said they would find out and call me back. I called 2 more times on Monday and got the same answer that someone would call me back. Tuesday I called 2 more times, once speaking directly to the sales rep that sold me the vehicle who told me he would talk to the service dept and call me back. Tuesday evening my wife pointed out that none of the people we'd spoken to had confirmed that our car was actually physically at the dealership, the last place we saw the car was on the back of the tow truck and no one at your dealership had actually confirmed that they saw the car there, so I called again and explained the situation to a lady who answered the service department phone and she would not confirm that the car was there and said to just continue waiting for a call back from the sales rep, which was not an acceptable answer with my car being physically unaccounted for, so I called again to the sales department and one of the reps put me on hold and walked around your property to finally confirm for me that my car was safely there, however he could not confirm if it had been seen by the service department yet. Wednesday morning I took the day off work to go in person and get answers since so many members of your staff had claimed they would call me back and never did. When I arrived on Wednesday I was told by the service manager that the car had just been check in to their system Wednesday morning and that the sales rep had never actually come over to talk to them about the vehicle. Our service rep, Alex, made a big fuss about "give me everyone's names that you spoke to, I'm going to rip them a new one about how your vehicle was handled" and claimed he would expedite the process and have answers by the end of the day about wether it was covered under a warranty and if it was possible to get a loaner car during the repair. I called at 5:30 Wednesday to asked if he had answers about if the vehicle had a warranty or not and a rental and was told Alex was in the service manager's office discussing my case and would call me in 5 minutes. At 5:58 I called back because I know the service dept closes at 6. This time he put me on hold and said he would have Alex come to the phone. When Alex came to the phone he claimed he had not had an opportunity to talk to the service manager about our case yet and that he'd call me back in 10 minutes. 30 minutes later he called me back and told me that apparently when they sold me the vehicle they made a mistake and never activated the warranty so he sent me the papers to sign to activate that and also told me I was approved for a rental car and they could have it ready for me the next day. The next day I took an Uber to the dealership to pick up a rental car and they said they had never approved it. I told them to listen to the recording from our phone call the night before and they left and then came back and said they would get me a rental car, but they didn't want to pay the additional insurance rate through enterprise and my insurance company was not sufficient to cover the rental car so they wanted me to cancel my entire insurance policy (full coverage on 3 vehicles) and open a policy with a different company that covers rental cars, which would be financially absurd to do, so after nearly 3 hours of waiting at the dealership I left without a rental car. The next day I called and asked for an update and was told it takes a while for the warranty to activate and they would reach out to me when they had an update. A week and a half went by so I called again to ask if the warranty was activated and what was going on. The person I spoke to said Alex would call me back with an update. Instead, Alex texted me and said inspector for the warranty was supposed to come out but rescheduled and he would get me an update after that. From there everything went relatively smooth, but the whole situation left a very sour taste in my mouth. Not only would I not recommend your service to others, but I would actively recommend people not to go there
George was great, he was able to communicate the issue I had forgotten about.
The mechanics were also able to fix the issue in a way I would describe as the most prudent. Given my experience, I’ll most likely return for further repairs or work.
The new tires that were put on are not properly balanced, They wobble at 60 mph
George was very good with everything and was always the best at the job thank you George
Thanks to Rick and the rest of the team!
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