Alex is an excellent service manager and I am very pleased with the excellent service on my 2017 Camry hybrid.
Thank You
I first wanna say the team that came over from Nissan is great and they have always been great. That being said bringing my Nissan to Toyota for the first time, I was actually disappointed with the outcome. Everyone is very nice and has great customer service. The disappointment was my check engine light came on and I was told they would do a diagnostic inspection and then call me to let me know what needs to be fixed to get approval before fixing it. Well I dropped my car for my appointment at 12:30 and by 4:30 I still did not receive a call. Knowing you close at 5:00 it was apparent that whatever problem was found would not be getting fixed on the same day, like i was told. I ended up calling before a call was made to me because it was after 4:30. My result was that I was told nothing specific was found but that I should direction seemed odd by changing a filter that I could find at O'Reilly. This direction seemed odd to me since I just paid $235 and if that was the case why didn't they just change it there and then? On top of this, having to pay $235 for a diagnostic after I brought in a print out of a diagnostic. Also, after visiting Toyota I visited two different mechanics in town who did the same inspection free of charge. For this reason alone, I don't know that I will be continuing my service there anymore. I got charged $235 for an inspection that two other local places did free of charge. And just to be told to go and change something myself. Honestly it felt wrong to be charged that money.
Tod has always provided me with excellent service since my relocation to Santa Barbara. I always request him because I know will I will get the best and the most fair service.
The process was easy, I am happy to have my vehicle back quickly. Thank you!
Service person was very helpful.
Toyota Of Santa Barbara has highly professional staff and excellent service. Thank You, Jan Baker
Tire Maintenance light still popping up
Great service..i will recommend to my friend and relatives. Thank you!
Luis helped and was communicative from the beginning. He even went out his way to give me a hand. Great guy and great service. 5 stars.
thank you got to my appointment on time.
Alejandro was amazing he told me all the services I needed and helped explain why I needed it thank you Alejandro for helping me with my car and having my car done in a fast time ! I will definitely come back and have Alejandro help me again !
Professional/efficient/good attitudes from every team member I encountered.
Keep doing what you’re doing!
No question the most attentive service I have ever received when getting a car serviced. Will foster strong brand loyalty.
Alejandro was very professional, he walked me through the whole process on what was going to be done on my car, very friendly and polite.He made feel that I made the right choice to bring my car to this place.
I recently changed Toyota dealerships as I now reside closer to Toyota of Santa Barbara. As a 40 year customer of Toyota. I’m very pleased the outstanding customer service I have received from Alejandro and Rick. I will continue to continue working with them for my ongoing service needs. Thank you!
He was really friendly and he explained nicely what my car needed.
Rachael always does a great job.
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