Toyota of Santa Barbara Auto Repair Service

I wanted to share feedback regarding my service visit today. I brought my vehicle in because the low tire pressure light had been on for several days. I explained clearly to Rick that this happens about every three months and it’s always the spare tire that’s low. He took notes and said he’d check it. A few hours later, I received a text requesting approval for three items: tire replacement and two filters. I approved the filters but declined the tires. At the bottom of the message, there was a yellow “Future Service Needed” box mentioning a sensor—but no option to approve or decline this service. I interpreted that as an informational note, not a request for immediate repair. Later, I received a text that my car was ready and that the filters had been replaced. However, on my drive home, the low tire pressure light came back on. I immediately called the service department and was told to return. I brought the car back around 2:30 p.m. When I asked Rick why the light was still on, he said I had declined the sensor repair. That is not accurate—I showed him the text message where no such approval option was provided. I also expressed that given my repeated concerns about this ongoing issue, he should have called to clarify rather than assuming I declined service. His response—that he didn’t call because I texted back—made little sense given the circumstances. This experience was frustrating. My car was with your team for about four hours, the problem wasn’t resolved, and now I have to return next week. While I appreciate that Rick offered to waive the diagnostic fee and provide Uber vouchers, this situation caused unnecessary inconvenience and could have been prevented with better communication and follow-through. I hope this feedback helps improve communication and service consistency in the future.

George was great! I very much appreciate his help!

Mr Segovia was perfectly professional and very helpful in getting my car serviced.

Good

Very good

Tod was awesome. Thank you.

Great service from Robert

As always Tod and the team of technicians took great care of my vehicle. Thank you! ~ Shawn C. White

They forgot to do the actual service and only did the recall update.

George was great! He was on top of everything and kept me updated throughout the day while my car was being serviced. Really appreciated his communication and how smoothly everything went.

Great job done today.

Rachel was excellent!

Rick was professional and helpful. Thank you, Rick.

I was very dissatisfied with my wait time and attempt to updale me from the get go. I had a 1 o’clock appt. I was told it would take 1 to 1 1/2 hours to complete just an oil change. I went to lunch, returned and was so disappointed to discover they were just getting started with my car after waiting an hour and a half. I had a busy schedule today and did not plan to waist so much time for a simple oil change. I will not be back.

Rick is so helpful and kind

Everything was great. Thank you!

Service advisor Rachel is great!

He was great! Very helpful and responsive.

Alex provided excellent customer service.

Rachel deserves a raise! Super appreciate her help and professionalism.