Other then waiting for 3days, I am satisfied w/the outcome and appreciate the Uber voucher to go back & forth
Daniel was great! Super friendly and helpful. Made sure I was in the loop on my service and timing, went above and beyond to get me a spare key I had totally forgotten I was still owed, and made sure I know when to come back. Can’t recommend enough!
George was great and very accommodating in arranging a ride home and return for me. However, I'm frustrated that the team could not find the problem with the car on this visit. I was told it would be better to come during the week, which is very difficult for me since I work out of town.
I was waiting 5 hours and not been informed it would be so long
Trust Alex 1000% with my vehicle wouldn’t go anywhere else
I felt that Rick really cared about my safety and he fit in an appt for me. Thank you Rick.
I made a service appointment online for a 15,000 mile service on 15 January 2026 for 9:30. I showed up on time and was told my car would be ready in the afternoon. When I called in the afternoon to see if it was ready. I was told that it slipped in the queue but that the service department would "jump on it first thing in the morning" and that the car would be ready by 10. I called around 9:30 and was told the car would not be ready until 11:00. Since that was too late for me I said I would pick up the car in the afternoon and I did. During this ordeal I was never given a phone call to keep me informed, and I never had anyone volunteer a regret let alone an apology.
Alex was very nice and professional!
George was friendly, helpful and communicative.
Completely satisfied with the amazing customer service of everyone at the dealership! Very professional and knowledgeable about my 2021 Venza and always very honest about what my car needs!
Very happy car was out front when service was completed
Tod was extremely helpful and efficient in explaining the diagnostic process and insurance approval process as well. He provided timely updates and has been a fantastic communicator. Other mentions for helpful staff are for a young man named Chris, who stepped in to help with a trunk door issue I was having when dropping off the vehicle. It’s so nice to have someone be aware and recognize those moments of need.
Robert is knowledgeable & very professional.
He always provides excellent customer service.
Alex wa very thoughtful, informative and considerate. I will recommend him and be happy to work with him in the future
Knowledgeable and friendly
Kind, efficient and easy!
Rachel was very helpful and professional thank you
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