Toyota of Santa Barbara Auto Repair Service

Job was done on time and done thoroughly

Rick was awesome. Thank you!

Very nice helpful people

Thanks, Tod!

I was only satisfied because Rachel came to my defense, I had made an appointment with her as she is my advisor. When I got there for my appointment, I was told Rachel was not in and had to see someone else. This someone was not an advisor and did not know how to put notes of what needed to be checked into the work order, then he told me car would be ready in 1 hour. Then I saw Rachel and told her what was going on. She took over and put in the work request correctly and told me the car could not be ready in 1 hour because a different team had to look at the specific issues. She got everything taken care of. The other person would not have gotten the service request correctly. I did not appreciate being handed off to someone other than Rachel since I specifically made my appointment with Rachel. And, was especially upset when the person that Toyota assigned to me was not familiar with the computer system to input the notes on the service request. And, really annoyed that I was lied to by 2 guys. THANK GOODNESS FOR RACHEL AND MAKING THINGS RIGHT !!!

Professional and great service!

Robert was very professional and helpful.

Great job! Thank you.

I had a 1:30 appointment. I was on time. My car sat in the lot until it was taken in for service at 2:42. The car was returned to me at 2:55. Tires were rotated, oil added. The worst Toyota Dealer experience I’ve had.

I don't understand the bill. It looks like some service stated in the esrimate was not performed. Yet the bill is about the same as in the estimate.

I really appreciate that Gabe took time to answer all my questions. He provided me exemplary customer service.

The service as very professional even though it was very busy. i do wish they would have washed it i ended up doing it myself

Rick did a nice job. He explained what was going to be done and the cost.

Rick knew my urgency for the repair and made it happen. He was very communicative throughout the entire process. Thanks!!

quick, great communication on all counts

Very courteous and professional. Answered my questions

He’s a good guy.

Robert was very personable and helpful. I appreciate his transparency and assistance with today’s car service.

Todd is an asset to this dealership!

Great job! Thanks.