I called with an issue from a previous oil change I received only 1.5 min to a ago. We talked through it, he had me come in right away and he topped the oil back up, made noted in my record so it can be monitored for any future issues. He was timely, courteous and very helpful! I appreciated the car wash to “excel” in my experience. This was an issue that turned into a good thing. Please make sure he’s thanked for his service.
Darwin was terrific, quick and helpful explaining the fix.
Audi roadside assistance, on the other hand, was difficult. Communication, phone and response issues need to be reviewed by Audi Mgmt.
Great service and communication. Thank you! ??????????
That was two questions. But that’s ok.
Please address this correspondence to Louise Pfeiffer in the future and not Stephen P
Service was outstanding! Our granddaughter dropped her retainer down the seat belt connection hole. Sarwan provided the very best in customer service to see that it was found and returned to her.
Great service and the staff was friendly. Thank you
Excellent customer service!
I appreciate the customer service the establishment gives and I all ways come and leave feeling welcomed satisfied and appreciated
had egr replaced, still exhibited issues when i first picked it up, after a week was told tech had a gasket installed wrong, car still having issues. smells like exhaust gasses entering cabin now.
Always great service. Good communication and done on time.
I wish there was proactive communication on the status of the service - especially when the service takes over a couple of days. On the evening of the first day, I had to repeatedly call the service center to understand the status and had to plan on alternate mode of transportation at the end of my day at work when there were no loaner options available.
Tim was my customer service representative. He was fantastic.
Tim was attentive to all my questions and needs.
In terms of time, money and energy spent, I think Audi needs to evaluate the process for this —should be simple — procedure.
Sarwan Was fantastic and inform me of what was going on with the vehicle throughout the process. He also was very helpful in making sure I had a shuttle ride back to the dealership to pick up the car. He is fantastic
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