Tim was great and helpful with his suggestions about my tires.
The service representative was particularly helpful and supplied me with information that was very informative. He took all of my concerns and addressed each one with complete satisfaction on my part. I hope all your service representatives are as thorough and as helpful.
Thanks Zach. Great service!
In and out - great visit - great service!
Tim is always great to deal with.
Your service iit was good
I was quoted over $150 to replace a back up bulb. I did it myself in 10min with a $4 bulb. I cannot understand how this would be possible.
Sarwan did a great job and car was returned very quickly
Each time I've been here for service it has been as painless as possible - Tim has kept me well informed on the status of my car and answered all my questions. I also used the shuttle service for the first time and that was super helpful. Thank you.
Tim was great in helping us get a problem solved in a timely manner.
No need to follow up, but it would be helpful to clearly communicate timing with customers. When I set the appointment, I was informed it would be a 90 minute service, for which I could wait at the dealership, so I set that time aside on my calendar. Thankfully, I didn’t choose to wait at the dealership because the service took seven hours. I was told at the time of arrival that my car would take longer to service - closer to six hours - but it would have been helpful to know that information before I left the house, and ideally when I set the appt, so I could have cancelled.
There was a mishap in communication during the service as well, but that seemed to be an honest mistake. All in all, I’m disappointed that I needed to push back my travel to accommodate what I understood to be a 90-minute morning auto service.
Great service as always! Really appreciate the shuttle
Sarwan was outstanding. I am completely satisfied with my service. Job well done.
Very good device to fix my tire without an appointment!
Thank you Tim Storms from MARTIN A
Sarwan
Was excellent in explaining the repair needs and very efficient.
Professional and personable
Zach is great and it is awesome to work with.
I would like to speak with someone in the Service leadership team about my experiences with setting up appointments. Call me at ****-****-xxxx.
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