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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5815 reviews 65%
4 star 1946 reviews 22%
3 star 241 reviews 3%
2 star 453 reviews 5%
1 star 447 reviews 5%
Review Us
David S.
5 out of 5
2/13/2026
Kim is a great asset to your business,informative professional and great personality.
Wilbert B.
5 out of 5
2/13/2026
My appointment went wonderful with Osmany Venereo, he was super knowledgeable, extremely helpful, professional and kind! If I had to hand pick a service provider it would definitely be him, scale 1-10 absolutely 100 wouldn’t change anything about my experience! Looking forward to future appointments for my car!
James W.
1 out of 5
2/13/2026
I was highly disappointed that it took an hour and a half just to get a new key fob.
Jesus R.
5 out of 5
2/12/2026
I’ve been a Bev Smith Toyota Customer for many years and the reason I stay with them is because I trust how they maintain my car. I appreciate all their personnel they’re very helpful, knowledgeable, and cordial.
Alexandra A.
1 out of 5
2/11/2026
I was told when I made appt over the phone that there is no charge for determining what was making noise in my car. When I got there was told diagnostic charge would be $110. They did a visual inspection at no charge then told me the rotors and brake pads needed to be replaced. I have since gone elsewhere and only pads required replacement.
Ferrari G.
4 out of 5
2/11/2026
Richy and the girl out side in the service department are the best⭐️⭐️⭐️⭐️⭐️! Thank you so much sear Toyota Family, that is the more important reason I'm back always???? Se you soon????
Lugey D.
5 out of 5
2/10/2026
Good job
Ronald C.
5 out of 5
2/10/2026
Natoriea was excellent and informative with the care of my vehicle
Jose C.
5 out of 5
2/10/2026
Excelente gracias
Wendy R.
4 out of 5
2/10/2026
Kim is such beautiful person with excellent care customer service. I rate her above and beyond the service call. Thank you Kim for being so loving on the and caring for the customer you service at Bev Smith Toyota maintenance service. You are of the employee who has influence me come back for maintenance on my SUv .May God bless continue to you be successful in life on your job.
Kevin R.
5 out of 5
2/10/2026
Kim always takes great care of us and our vehicles
Homero I.
5 out of 5
2/8/2026
Good services
Benjamin A.
5 out of 5
2/7/2026
Great job, sorry I was late
Lina S.
5 out of 5
2/7/2026
This is the third time I’m doing this is giving me a few problems with the phone, but Kim is a wonderful person and she’s the best been there for years. She always helps me once I get there. She gets my walker out of the car. She is really great and wonderful pleasant wonderful girl to talk to thank you so much and Anna and also Maria very good employees they’re very pleasant and very happy.
Joan M.
4 out of 5
2/7/2026
Everyone bent over backwards to make it a nice experience, in spite of the wait! thank you!
Eva W.
2 out of 5
2/7/2026
Very dismissive, not interested in what I said and not courteous at all.
Enrico M.
5 out of 5
2/6/2026
Good
Sharon P.
5 out of 5
2/5/2026
Kim is always polite and helpful.
Karesta W.
5 out of 5
2/5/2026
I'm another satisfied customer
Adrian C.
5 out of 5
2/5/2026
Lady Heaven is very kind and considerate to the customer’s vehicle needs, keeps one updated on the progress of the vehicle’s service. Definitely an asset to your company!

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