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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5893 reviews 65%
4 star 1986 reviews 22%
3 star 241 reviews 3%
2 star 463 reviews 5%
1 star 449 reviews 5%
Review Us
Enrique S.
5 out of 5
4/1/2026
Heaven Flores is a wonderful representative of Bev Smith Toyota explains everything clearly it’s a pleasure dealing with her. She’s a total professional!
Marcia G.
4 out of 5
4/1/2026
Kim is the best service advisor at Bev Smith Toyota. I will always get my service done at this dealership as long as Kim Vest is working here.
Richard B.
5 out of 5
4/1/2026
Tyler came through once again! Awesomest service manager ever!
Dianne R.
5 out of 5
3/31/2026
Thank you
Kenneth R.
5 out of 5
3/31/2026
AWESOME TEAM! KEEPUP THE GOOD WORK!!!
Kevin R.
5 out of 5
3/31/2026
Heaven is such a wonderful person. She is so friendly and helpful and knowledgeable when it comes to my car. She is very honest and I love her being my go to person when I need service for my Toyota. She is awesome.
Stacie L.
4 out of 5
3/29/2026
Heaven helped me with making sure that I was able to use my service plan for the services that were provided yesterday. I paid a lot of money at the time I purchased my vehicle to include a service plan that would suit my needs. Heaven took the time needed to assist me with my needs and I appreciate that. Thank you.
Ann G.
4 out of 5
3/28/2026
Ken who I leased my car with and young man I think Mclay was able to show me how to get maps to show up on dash and made a Vidio for me to look at if I have a problem. These two are worth their wait in gold.
Judy G.
1 out of 5
3/28/2026
Years ago I bought two new car tires was around $700. The one tire went flat because the inner tube was faulty and it ripped when my husband took the car in he was told well it wasn’t your fault. It was a faulty tire and you won’t be charged today. They charged him I think around $270 for a new tire. I think that’s terrible when I bought that tire. I didn’t know it was only gonna last two years. I really felt ripped off.
Kessner P.
4 out of 5
3/28/2026
Just not with the price for oil change
Linda M.
5 out of 5
3/28/2026
The service was great ???? thank you for taking care of my Rav4
Jim C.
5 out of 5
3/27/2026
Tyler Johnson is very knowledgeable and helpful. I enjoy working with him to keep my 4Runner in pristine condition.
Susan F.
4 out of 5
3/27/2026
Alyssa ended up filling in for the person I was scheduled with and did a good job of intake and release.
George F.
5 out of 5
3/27/2026
The service required was explained thoroughly and performed timely.
Andrea M.
4 out of 5
3/26/2026
Natoriea Lundy is amazing at her job!!! She was accommodating and very knowledgeable about my service. She even gave me extra information on the service and was willing to wait for me while I was having card issues. Every time I have come to Bev Smith Toyota, she has given me amazing service. I wish her the best in all of her future success ✨✨
Shirley F.
5 out of 5
3/26/2026
She’s very professional
Reynaldo D.
1 out of 5
3/26/2026
Well to begin with I told Lenny Cruz about the issue with my Toyota tundra which was that the right side passenger door as well as the passenger side rear door locks were not working. Somehow Lenny only put down that my passenger door lock was not working properly which delayed the returned of my truck. When I spoke to another customer service personnel I stated my frustration because like I said to her even if I had not told Lenny about the rear door which I did if you were to press the remote for my vehicle only the left side doors would open up it’s not rocket science but I guess you guys at Toyota have i compitan people working for you . I am very disappointed with the service when I asked for a reduction of my bil nothing was done you guys charged me full price for everything that we done no consideration for the customer. Needless to say I will not be returning to you for anything and will not recommend anyone to buy a vehicle from you your customer service is very poor
Mary S.
5 out of 5
3/26/2026
Tori did an excellent job keeping me informed while my car was being repaired. I am very pleased with her service.
Mary B.
5 out of 5
3/26/2026
Excellent service!!!
Stephen S.
4 out of 5
3/26/2026
Excellent Service! All went well, Thank you Lenny for helping me with cost of needed maintenance.

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