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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5847 reviews 65%
4 star 1954 reviews 22%
3 star 241 reviews 3%
2 star 457 reviews 5%
1 star 447 reviews 5%
Review Us
Gabriel C.
5 out of 5
1/31/2025
Kim was wonderful. Knowledgeable, professional. Pleasant experience!
Paula T.
3 out of 5
1/31/2025
I was a little concerned to hear my auto driving lights are only headlights not taillights. This just makes no sense to me. Every other car if owned the taillights come on with the headlights.
Patti G.
5 out of 5
1/31/2025
Kim is an absolute amazing asset to your organization
Will N.
4 out of 5
1/31/2025
Bev Smith Toyota is the best
Nadine T.
4 out of 5
1/31/2025
Tori was professional and courteous,she offered me the courtesy ride home. Even though she was busy, she took the time to listen and answered my questions about the issue.
Ray G.
4 out of 5
1/31/2025
Very professional and precised to the facts of importance thank you for all the information and knowledge of my car
Patricia P.
1 out of 5
1/31/2025
A couple of dents were made to my front bumper. Your mgr. came out to look at them and assured me that Toyota would make whatever repairs would me made soon. He assured me that Toyota will contact me and make right on the damage. I do look forward to hearing from you soon. Thank you.
Sandra L.
4 out of 5
1/31/2025
My tires are under warranty and you were able to patch both tires in 2 hours. I hope that in the future I could be done sooner when I have an appointment. Thank you, Paige for your dutyful effort in getting me out of there as soon as you could. Respectfully, Sandra
Averil N.
2 out of 5
1/31/2025
Heaven was very polite and professional. The waiting period was unbearable . This is not the first time . It happens every time I come to do my services
Robin A.
5 out of 5
1/31/2025
Great customer service..
Edward L.
5 out of 5
1/31/2025
Kim excellent as usual ????
Helene M.
5 out of 5
1/30/2025
Tylar is professional knowable and amazing
Pura T.
5 out of 5
1/30/2025
She was just on time and very professional and I am very happy,well done ?
Susan A.
4 out of 5
1/30/2025
Kim is excellent in what she does for Bev Smith Toyota!
Perry T.
5 out of 5
1/30/2025
Kim is always very pleasant and helful
James D.
5 out of 5
1/30/2025
Good job...
Milena A.
5 out of 5
1/30/2025
Heaven Flores is always the BEST person on your staff! She truly treats everyone with respect and kindness! A wonderful asset to your company! You all won the lottery when she started working there!
Teresa T.
5 out of 5
1/30/2025
Tyler was great!! Very polite and professional Looking forward to my next service with him
Patti F.
5 out of 5
1/29/2025
Kim is very good at her job
Brenden B.
1 out of 5
1/29/2025
I was told over the phone by Kathy that my car was gonna take only an hour for a diagnostic. When I arrived, they told me it would take an hour and a half. An extra half an hour is understandable. Two hours later, I was wondering what was taking so long so I asked them and they told me that the car hadn't even been looked at yet and that it was gonna take another hour minimum because there was still a couple cars ahead of me. I asked for my keys back and never even got to have my vehicle checked because at that point I would have been there for over three hours. I even asked them on the phone if they needed me to just drop the car off or if I could wait and they told me to wait. I wasted my day and didn't even get anything checked. I mean come on, my vehicle is there for over two hours and they didn't even look at it? Yet you booked me an appointment and told me it would take an hour?

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