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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5847 reviews 65%
4 star 1954 reviews 22%
3 star 241 reviews 3%
2 star 457 reviews 5%
1 star 447 reviews 5%
Review Us
John F.
4 out of 5
1/29/2025
First time at Bev Smith Toyota Tori Lundy met me with a smile introduced herself told me about the dealership listen to the needs I had about my vehicle called me with updates and pricing updates and further things that needed to be done with my truck. She was completely professional and an incredible employee. Also thank you to Ted Allender Great shuttle driver when I told him I was new to Port St Lucie He pointed some things out and gave me some great tips. Great dealership will definitely be returning Thank you If you need to reach me for anything my cell is ****-****-xxxx. Again thank you for a job well done.
Marie G.
5 out of 5
1/29/2025
Everyone was courteous and efficient
Dwight H.
5 out of 5
1/29/2025
Good job thank
Patty C.
5 out of 5
1/29/2025
Thanks for your excellent service
Lina S.
5 out of 5
1/29/2025
Excellent service lovely very professional. Kim was very, very helpful. Very kind love the way she handled her job. I think her very much. She was really sweet and very helpful. He should have more people like that working Toyota. Everybody is super sweet. Very helpful. Thank you.
Patricia F.
1 out of 5
1/29/2025
I was at Bev Smith Toyota for just an oil change. I arrived at my appointment for 11 am and never left there until almost 2 pm. Anthony was apologetic, but I think almost 3 hours for an oil change was a little much!!
Daniel S.
5 out of 5
1/28/2025
Some oily fingerprints near start button/on touch surfaces Scheduled maintenance and inspections were completed quickly. Customer service was good.
William S.
1 out of 5
1/28/2025
I was there for an hour and a half for a simple tire repair.
Vincent M.
1 out of 5
1/28/2025
I did not drop off my car and everyone assumed I did therefore I was there from 1:30pm until 5 Worst customer service ever ! Prices too high a front wheel alignment is usually between 65 and 100 they did not tell me prices before they began the work And charged me an extra 112.90 for an oil and maintenance check I will not be returning to the dealership for any more maintenance work I can find much better service and better prices elsewhere Julie Munne
Ludivina L.
5 out of 5
1/28/2025
Happy and satisfied
Calvin B.
5 out of 5
1/28/2025
Natoriea Lundy was very professional and took care my Truck needs outstanding service Thank you for your service
Yvi J.
5 out of 5
1/28/2025
Heaven was absolutely awesome!!!She's professional and courteous. You have a new customer.
Risann T.
4 out of 5
1/28/2025
Kim is great!
Webb J.
1 out of 5
1/28/2025
Heaven was great I was very disappointed about the way the Service dept handled my repair I Asked about closing my sunshade also and got a not possible answer I did it in less than an hour when I got home But they didn’t have any problem with charging me $120 for pushing a sunshade switch
Socorro A.
2 out of 5
1/27/2025
Bad service the phone number we called you guys today u guys don’t answer the phone and I wanna know what time I got my appointment today but u guys don’t answer me
Daniel M.
1 out of 5
1/26/2025
The parking and moving around your parking lot is terrible. I was dropped off and to maneuver your vehicle in your parking lot is a nightmare. Your employees park by the service tent and yesterday it was a large truck which impeded movement and views. I have visited 3 Toyota dealerships and by far this was the worse , not adequate waiting facilities or room, overall it was a terrible experience.
Diane M.
5 out of 5
1/26/2025
Tyler is great explains everything makes its a pleasant experience He’s great at customer service
Eloise S.
4 out of 5
1/26/2025
Heaven is so kind and professional. I also so appreciate the technician who patiently worked on my console to locate the problem.
Wade S.
5 out of 5
1/26/2025
They were good did what they did what was need thank you for the good service
Joan B.
5 out of 5
1/26/2025
I was so excited, I got a new Rav 4. Love it! Thank you for your service to me!????

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