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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4894 reviews 63%
4 star 1574 reviews 20%
3 star 192 reviews 2%
2 star 551 reviews 7%
1 star 570 reviews 7%
Review Us
Amelia J.
4 out of 5
4/29/2025
Caitlin is the best
Jean R.
2 out of 5
4/29/2025
I was pat for rotation tire ,you not doing why appen to do
Jennifer B.
2 out of 5
4/29/2025
There was an error in my appointment. The representative scheduled my appointment on the wrong date and told me the appointment was today. No harm, just a mistake. The service manager I spoke with was defensive and was borderline rude when we tried to figure out what had happen. I wasn't upset about it but he was trying to insinuate that the error was on me. Besides that they were able to schedule me for other service today and my representative Caitlin was as lovely and professional as always. Will still come back for future service.
Donna W.
1 out of 5
4/29/2025
They didn’t wash my car, no one asked if I wanted a car wash, I was always been asked before, I had to ask when they brought my car to me. I also asked if my air conditioning filter was check and was told it was not on my maintenance plan
Linda S.
1 out of 5
4/29/2025
My car was suppose to be washed it was not.
Michael S.
5 out of 5
4/29/2025
Caitlin was very professional and helpful!!
Ricky P.
4 out of 5
4/28/2025
Yes I was happy how fast they could get me In to fix my car and be ready to go!
Elsa F.
5 out of 5
4/28/2025
Thanks to Michelle everything was good.
Beatrice S.
5 out of 5
4/27/2025
She’s was fantastic. Friendly and efficient.
Abraham M.
5 out of 5
4/27/2025
Caitlin was amazing and very attentive. I would recommend her and this establishment to anyone looking for a great car or grwat service with their vehicle.
Michel O.
4 out of 5
4/27/2025
Caitlin Neeson always takes care of customer very well. She is excellent. She understands customers needs and she is very helpful. Her positive attitude motivates me to stay in business with Bev Smith Kia. When I get good service from a place as Bev Smith that makes me not only I am satisfied but my friends and family should be aware of a better service they can find from Bev Smith Kia. I hope I will always find the same type of care in the future. Thank you very much.
Cary C.
5 out of 5
4/26/2025
None.
Guillermina S.
5 out of 5
4/26/2025
Yes
Angel S.
5 out of 5
4/26/2025
Angela was amazing, once again and absolutely professional. Top notch service!
Jacqueline L.
5 out of 5
4/26/2025
Corey was very helpful. Gave me updates on all work
William C.
5 out of 5
4/25/2025
The customer service lounge needs new chairs. I don’t know who we can talk to that they’re terrible. The people are wonderful.
Christopher S.
4 out of 5
4/25/2025
Fast, Easy to work with. Good attitude. Got me a rental and had me back in my car quickly given the cars issue.
Doreen H.
5 out of 5
4/25/2025
The team at the Smith Kia has always been completely professional and courteous, and I’ve never ever ever had a problem. Thank you.
Joseph M.
5 out of 5
4/25/2025
Excellent service
Marva P.
5 out of 5
4/25/2025
A job well done ???? thank you guys

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