Pretty quick and straightforward.
Everyone was great in your service dept. Angela. &. Adam. Thank you
I love my Kia but my mom had a horrible experience at your place so I can't really do any further business than a couple of repairs possibly and my recalls but thank you for your time and Caitlin was great
Yes, Angela always takes good care of me.
Cory is always helpful and knowledgeable.
I appreciate how Ken kept me informed about the status of my vehicle.
Callan was great but Kia phone service is bad.When i tried to get information the message was we will call back. That is not acceptable
Kenneth Disbrow was the most disrespectful, rudest advisor I have ever dealt with at Kia and I have been getting my cars serviced there for over 5 years. I can promise after that experience I will not be returning. I hope he gets a crash course in customer service because he has none.
Ken was awesome!! Great communication and very knowledgeable of his job!! I will ask for him every time!!
Angela Malave helped deliver a great experience throughout the entire process from dropping my car off at the dealership until the end when I picked it up. I appreciate her and highly recommend her to anyone with any service help at this Kia location.
The problem was found early and was fixed Caitlin kept me informed on any problems I am happy with the service thank you
Cory was excellent, fully transparent, and was extremely communicative.
Only reason I come there for service is because of Caitlin...
Do not make recall appointments with the customer then the Custer arrive at Bev Smith Kia Service Dept and wait 2 hours before your representative comes to you and tell you they have to order your part. The part or parts should have been on the premises. This is an inconvenience to the customer
Ken was very helpful. He helped me on the last two visits. Had a problem with something inside my vehicle. The team corrected the issue and let me know what to do if the issue were to happen again. Also he kept well informed during my wait about how everything was going. Great service.
Corey was very helpful and answered all my questions
Kaitlin was very personable and efficient.
Good morning
When my wife took the car yesterday for the appointment of oil change and tire rotation on her way there, the car was hesitating, skipping while driving
It was not an emergency, but it needed to be looked at. She mentioned it to the technicians, and she was told that she has to come back and leave the car overnight for them to diagnose it.
I think a simple look could’ve helped like checking the fuel filter maybe or anything to give her the comfort of driving in the car again unfortunately that did not happen. That’s not like you guys at all. Just thought to share this information with you. Thank you.
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