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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4954 reviews 63%
4 star 1590 reviews 20%
3 star 194 reviews 2%
2 star 559 reviews 7%
1 star 574 reviews 7%
Review Us
Susan W.
5 out of 5
10/30/2021
She was wonderful professional I answered all my questions I wanna be just like her when I grow up
John C.
5 out of 5
10/29/2021
That was two questions
Carlos S.
5 out of 5
10/29/2021
Satisfied.
Kenneth S.
5 out of 5
10/29/2021
Amanda is very nice. Your employees also very pleasant
Darlene M.
4 out of 5
10/29/2021
Frank was great. He took the time to really listen and understand the noise issue I was having. He kept me informed through the repairs, got my vehicle repaired under warranty.....no more noise! Very pleased with the service and Frank!
Clarissa D.
5 out of 5
10/29/2021
Frank its always very helpful!
Dorothy H.
4 out of 5
10/29/2021
Zac was very helpful and my car was fixed. The car had gotten muddy in KY and the back tire didn't get very clean when I took it to car wash at home. I hadn't had time to work on it further. Kia did the complimentary car wash and they got my tires clean and shined up. I really appreciate that.
Karen F.
5 out of 5
10/28/2021
As always Amanda was wonderful
Rodney W.
5 out of 5
10/28/2021
Thank you for the great service.
Manana G.
5 out of 5
10/28/2021
Very professional. Thank you.
Shelby R.
4 out of 5
10/28/2021
Happy to see Amanda back !!! Wait time for actual service could improve, not a bad visit
Jean B.
4 out of 5
10/28/2021
I appreciated the diligence of Mr Miller to service my car Thanks for your excellent service
Ashley R.
5 out of 5
10/27/2021
Great service
Elizabeth M.
5 out of 5
10/27/2021
Zachary was very professional and kind. He was on top of everything. It took a little longer than expected; but Zachary handled the situation perfectly. I feel Zachary is an asset to your company.
Dorothy C.
5 out of 5
10/27/2021
Zachary presented himself in a very professional manner. Explained what work was neccessary to see that my vehicle was serviced properly. Thank you
Debora C.
4 out of 5
10/26/2021
Zach kept the informed on the status of the work to be done on my car and about how much longer it would be. He then walked me to the cashier so I could pay my bill then out to my car. Could not have asked for better service!
Susan R.
5 out of 5
10/26/2021
Very pleasant and helpful. Answered many questions.
Michael L.
5 out of 5
10/26/2021
Was very happy
Amy B.
1 out of 5
10/26/2021
I had an appointment for 9am on Tuesday after not being able to drive my vehicle for 2 weeks. Then it not being seen till Wednesday with no communication from Kia. Finally when I did get communication I was accused of not servicing my car because I didn’t get it serviced at Kia and didn’t keep my records of oil changes that my husband did for me. So know I have a Kia that I couldn’t be fixed due to lack of communication between the sales person telling me if I didn’t have records of maintenance and if I didn’t have it serviced at Kia the warranty is voided. Which mean I had to purchase a new vehicle couldn’t trade in the 2019 so now I start payments over again at a higher rate and give my 2019 Kia back to the bank to put a volunteer repo on my credit. Didn’t get the option to fix the issue. I felt like a number in your service department.
Karen F.
5 out of 5
10/26/2021
So glad to see Amanda back. She gives great customer service with a smile

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