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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4951 reviews 63%
4 star 1587 reviews 20%
3 star 194 reviews 2%
2 star 559 reviews 7%
1 star 574 reviews 7%
Review Us
Matthew E.
2 out of 5
1/24/2022
I asked for my vehicle to be washed and it was not. The paperwork provide says it was but the car was not washed at all.
Dennis K.
5 out of 5
1/24/2022
I have had only good experiences with your service department Thanks for a job well done.
Julie K.
5 out of 5
1/24/2022
Jessica Witt was very professional, concerned about my wait time and kept me updated at all times .she is a great asset to your company!
Saprenia R.
4 out of 5
1/24/2022
Frank was very nice he has the right department.
Joanne F.
5 out of 5
1/23/2022
From start to finish my service adviser was great. Thanks
Jessica W.
5 out of 5
1/23/2022
Frank is amazing and made the process really smooth. Great service yesterday. The process was stress free and pleasant.
Jo Ann.
5 out of 5
1/23/2022
My service advisor Frank Emilio Negron provided excellent customer service. There was efficient communication, and he answered all my questions concerning my service on my Kia. Better give him a raise before some other dealership steals him away.
Marilyn O.
5 out of 5
1/23/2022
Job well done, Mr. Negron, was amazing he was my sales person on my first car, he check on us to see if we needed anything. Great customer service.
Suenetta F.
5 out of 5
1/23/2022
Petra was very nice ????
Christine L.
1 out of 5
1/23/2022
I asked for tire rotation and it wasn't performed. Now I gave to waste my time and come back during my work hours to have it done.
Scott M.
1 out of 5
1/22/2022
I had an appt and when I arrived, I was told 3 hrs with no explanation. I had seen people waiting in the lounge and more had arrived for service arriving after me so I knew something was going on. I should’ve have questioned the long wait even with an appt. I was then made aware of a new software system being used and that appts were being made on the new system and the old but something should’ve been done to not overlap appts. . I felt bad for the technicians. Anyway, I’m not making it only about me but I barely made it to get my son from school as I thought I’d only be waiting an hr. So, no I’m not happy with how my appt went.
Dorothy H.
4 out of 5
1/22/2022
Took longer than I expected for just a regular setvice (oil change, tire rotation, inspection) but everyone was very kind, as always.
Beverly M.
5 out of 5
1/22/2022
Excellent service! Frank was friendly and professional and went above and beyond for us!
Julie J.
5 out of 5
1/22/2022
Very nice and pleased with the service.
William A.
1 out of 5
1/22/2022
He didn't understand that we were covered with our platinum warranty for the other issues with our car. We bought the warranty from your dealership bumper to bumper and wanted to charge us $275 for gas cable to open the door to put gas in the car. Didn't get our car back for 6 hours waiting to be picked up.
Randall R.
5 out of 5
1/22/2022
Chad from parts department is an amazing member of your team. He was over the top helpful and accommodating.
Mason P.
5 out of 5
1/22/2022
Frank took great care of my vehicle, and offered helpful advice on future improvements for my vehicle
Fredrick G.
5 out of 5
1/22/2022
Very professional
Carol M.
5 out of 5
1/22/2022
Efficient and timely.
Annette K.
5 out of 5
1/21/2022
I would like Jessica to be my service provided for ALL my future services .... Thank you! Annette K

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