Frank goes up and beyond the call for duty. Thank you for all your help
If I could give Steeven Charles 100000000000000000000000000 on rating I would he went above and beyond to help me get a car
Jessica is great!! I want Jessica as my person each time that I schedule for my appointment. The only problem that I have is that it takes almost three hours for your car to get done. That's a long time to be waiting for an oil change when you have an appointment.
They cracked my window panel in half and never alerted me to it. Then I pulled out of my driveway this morning to a huge puddle of oil on my driveway because the person that did the oil change did not do something correctly. Now I have to take the day off work on Monday to get this all fixed. I expect to speak with the service manager in the morning. This is sub par sub standard service to say the least
It was the best time I’ve had a Kia Jessica was the best survey
Jacob is an outstanding service advisor the problem with Kia is not Jacob there’s a lack of Communications from the telephone REP when you call to the Vita station and parts Department Jacob doesn’t outstanding jobAnd his porter too
I had an appointment for 130 and I did not leave until 4 pm.
Why do u bother making appointments?
Service was fine, no issues. But dealership is out of control. Loud, obnoxious, profanity, thought I was at a discotech with the LOUD music, very unprofessional atmosphere. And all this occurred in the CUSTOMER WAITING AREA.
I'm not sure what matrix your dealership is measuring itself on, but your using the wrong one.
While at your dealership for 2 hours, for an oil change, really, 2 hours, 40 minutes back at my Michigan Kia dealer, I met 3 other Customers, all three echoed my above remarks, and ALL three plus me said we would NOT ever come back.
That's four Customers in two hours, now that's a powerful matrix.
I like the service and the employee are very nice
Still waiting for one issue to be resolved
I was charged diagnostics fee aswell as labour and parts. Thts not what I was told at the beginning.
Very pleasant. Very helpful. Explained everything well
No Thank You for a job well done!
The 1.5 hour wait time for my vehicle was a little rough.
Petra kept me informed on the status of my wife’s Soul!
I have my car serviced at this location because Of the service I receive, Petra, goes above and beyond, she listens to my concerns as well as explains on detail of my car needs, beginning with priorities, and not pressure me into service that can wait. She kind and patient, making sure all details are covered. I also want to say that Philip, the shuttle driver is such a gentleman, would not allow me to get out of the car until he opened the door for me. These two employees are what make your service gain customer trust including the mechanic that worked on my car.
Petra did a great job with my Kia Sorento. She explained well everything that needed to be done.
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