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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4942 reviews 63%
4 star 1587 reviews 20%
3 star 194 reviews 2%
2 star 556 reviews 7%
1 star 574 reviews 7%
Review Us
Donna M.
5 out of 5
11/9/2022
Thanks
Travis T.
1 out of 5
11/9/2022
It took 90 minutes for an oil change with a scheduled appointment. I sat and waited that long. I feel it should have been at least half that time
Aisha P.
2 out of 5
11/9/2022
After I called on Nov 2 to book my service appointment for Nov 8th 10am, I get to the dealership and was told my appointment was never booked and I had to wait up to 4hrs to get service because I was going to be an add-on. After I explained I did call the staff was never able to find my appointment regardless. Also I bought my vehicle at Fort Pierce bev smith and they tried to tell me I might not be able to receive service due to me buying my vehicle elsewhere and since it was my first service I had to get it done at the dealer I bought my car in which was another upsetting argument I had to have with staff after being upset and talking with a couple of staff member they set me up as an add on and I was able to get service on my car.
Mark G.
4 out of 5
11/9/2022
Great service and right on time. Everything explained to me about my problem
Bonnie S.
5 out of 5
11/8/2022
Very happy with Kia services. Seth was very professional.
Arnulfo G.
5 out of 5
11/8/2022
Joseph was awesome. He answered all of my questions.
Donna B.
2 out of 5
11/8/2022
Communication between me as a (NEW) customer and the representative was a bit off!!!
Summer M.
1 out of 5
11/8/2022
I told them I only wanted an oil change when I got my car back I had a oil change and my tires rotated then they asked me after waiting three hours oh well do you want me to take it back in and rotate the tires back. I was not satisfied waiting 3 hours on just an oil change!
Debra C.
5 out of 5
11/8/2022
Very nice young man.
Joseph T.
4 out of 5
11/8/2022
A little SLOOO w the service HOWEVER busy day maybe???
Felipe C.
5 out of 5
11/8/2022
Very professional and courteous. Thank you.
Gerald R.
5 out of 5
11/8/2022
Joseph is very knowledgeable and a very professional advisor. He clearly explained everything that our vehicle needed and treated our vehicle and us with the upmost respect.
Rita S.
5 out of 5
11/7/2022
I was treated great and he did everything I needed. He kept me informed about everything .
Barry L.
2 out of 5
11/7/2022
Lance did a great job, but over 3 hours for an oil change, tire rotation, and wheel alignment was way too long.
Marshall K.
5 out of 5
11/7/2022
Lance did great
Danielle J.
5 out of 5
11/6/2022
First time in many years that I was not sitting for hours! Thank you!
Sherrie A.
5 out of 5
11/5/2022
Jojo was excellent!
Lisa H.
1 out of 5
11/4/2022
I have tried to get her to call me back for 3 days. I took my car in 1.5 weeks ago. Kia could not fix it. I was told they needed to talk to kia then fix it. All I want is an update. I find this very rude and unacceptable that kia has not found the time to return my phone call.
Joel W.
1 out of 5
11/4/2022
Lack of communication. Lance McIntosh was to have called us back to let us know when to expect the part ordered for our Kia. It’s been 2 days and I’ve sent texts with no answer. This has happened tge kast 2 times you’ve repaired our Kia.
Charles S.
5 out of 5
11/3/2022
Great Service

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