Caitlyn was great. She was sweet and kept me in the loop with everything. The problem is four different salesmen and a phone call was made to me trying to get me to buy a car. That is harassment. I understand probably one person but four people was overkill. It was as if we were a dead animal and vultures were everywhere. I was the only person they did that to.
My car had been at the dealership since March 31st. I just got it back today July 3rd and now there is damage all over the vehicle. I am extremely disappointed with the service I have received. One would think that there would be a quality check done on the vehicle before it is returned to the guest, but it is very evident that is not the case.
Ken was absolutely awesome man, he kept informing me about my car and especially when it came to additional items I had questions about he called and broke down the fees and services if it was something I needed done immediately.
Ken is fantastic! Professional and personal.
Angela went out of her way to get my problem sol Ed quickly. Very competent and very nicè.
I have not had my vehicle serviced at this location on the specified date with this service provider. Due to dissatisfaction with the pricing for the required service, I chose to utilize a third-party service. However, I intend to return in order to have the USB-C port, which is under warranty and would require a longer servicing time, repaired. I will contact your office to schedule this appointment.
Very professional and great communication throughout.
We are up in our age and we greatly appreciated Angela’s help in meeting our service needs. She was courteous, explained about how much time it may take, (timing matters with use due to living an hour away) and she makes sure to let us know when vehicle is ready for pickup. She is such an asset to Bev Smith Kia’s Service Dept.
The car get in two times and they can't figure out what was the problem with my car just because my warranty is about to expire and they know I have to comeback to fix it and they will charge me that's unprofessional
Kenneth is great very knowledgeable just all-around outstanding guy. He makes it a pleasure every time I come there.
Very satisfied with the service, very friendly people. Thank you so much.See you soon again.
Angela was able to meet our needs with great customer service !
Everything was great today only thing I noticed is they didn't wash my car after service. That's something I always look forward to. Otherwise service was great and customer service is always great. Thank you ken
No communication unless I called first . Then one day extended to 3 then Monday then Tuesday and I’m picking up my vehicle Wednesday more than a week later.
I don’t care if I had a loaner it’s the principal behind it
Car still making the same noise that they supposed to fix it now tomorrow I will take it again to see what they said is always a pain when they have to do repairs under warranty
Was excellent ur service thanks so much
Angela was excellent!
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