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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4937 reviews 63%
4 star 1583 reviews 20%
3 star 193 reviews 2%
2 star 555 reviews 7%
1 star 572 reviews 7%
Review Us
Robert D.
5 out of 5
5/4/2023
Excellent customer service experience.
Stuart F.
1 out of 5
5/4/2023
Fred was great. Unfortunately despite my 11 AM appointment my car did.not go into the garage until 1 PM. A two and a half hour wait is unacceptable. Why do you have appointments? I'd like to receive a reply.
Sabrina L.
5 out of 5
5/4/2023
Seth was great and I was extremely satisfied with the service. He answered any questions I might have and was very welcoming.
Judith M.
5 out of 5
5/3/2023
Fred did a good job well done
Enterprise Holdings.
5 out of 5
5/3/2023
Excellent!!
24Hr F.
4 out of 5
5/3/2023
Joseph has been amazing as always
Patrcia L.
5 out of 5
5/2/2023
I just would like to say that Joseph was excellent with his customer service today, keeping me updated on time, price, etc. He went above and beyond in the way he handled things with me and the other customer beside me. He deserves to be complimented on his work ethics.
Vickie W.
5 out of 5
5/2/2023
Seth has always been polite and professional. I like having the same person each timei. I trust him and respect his advice!
David S.
5 out of 5
5/2/2023
Very efficient and the service was completed before the time that was estimated
Terrence M.
1 out of 5
5/2/2023
Went in for recall on airbag unit- light still on - and now my passenger airbag light says airbag off- when I have a passenger! Was going to call after I deal with a health issue this week… Thanks!
William S.
3 out of 5
5/2/2023
Disappointed that bought tire plan when bought my car and no longer honored at this kia branch
Rosemary C.
3 out of 5
5/1/2023
Joe helped me today all problems solved . My #1 reason for service was to have the safety recall to prevent theft on SUV Kia 2018 Sorento & replace a break light. I was advised to include the 6 month checkup & that was completed also. I did not get any specific paperwork about the recall software upgrade & would like to have that information for my records. Please send this to my email address on file. Thank you. Rosemary C
Michelle E.
5 out of 5
4/30/2023
I was very impressed with Joseph. He kept me appraised on what he as happening to my vehicle. Very professional
David S.
1 out of 5
4/29/2023
Brought my vehicle in for an oil changed and waited for almost 2 hrs and the service was not done and Fred said that I was late for the appointment which I was not
24Hr F.
5 out of 5
4/29/2023
Joseph has always been very thorough with work and pleasant
Cathy Phillips.
4 out of 5
4/29/2023
Very accommodating and we did not wait although it appeared they were very busy
Clarence L.
5 out of 5
4/29/2023
Seth did an excellent job handling us and our car !
Charles Watson.
5 out of 5
4/29/2023
Fred really worked hard getting my car fixed properly. Very helpful and answered all my questions.
Constantine D.
5 out of 5
4/29/2023
Cory was very helpful and provided excellent service. He went above and beyond to make sure that I was taking care of . He is a great asset to Bev Smith Kia ????????????????
Eric C.
5 out of 5
4/28/2023
Job well done. Service was done in the time frame they told me it would be done. Communication was excellent. This is my first service with my new Telluride and I was impressed. Keep up the great work. Thank you!

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