Caitlin is my reason to continue to come back for the BEST service. She has a way to make everyone feel important. She continues to keep you updated with care of your car. As an elderly widow I rely on her to give me the best and she does . I demand honesty and I believe that is what Caitlin offers. Thank you for the opportunity to speak on her behalf. It is an honor. You have a rare gem in her.
Everything was addressed. Everyone involved was courteous and helpful and the service was excellent. Thank you.
My service advisor was very respectful and kept me informed about service of my car.will do.
I thought she was in a hurry and it didn’t feel like the same place I visited the time before , that I didn't feel welcomed as everyone that visits there should . Felt like a number thats all , that is not good customer service also trying to sell me things I didn’t need at all . For instance my tires I only have 27,000 miles on my car no need for tires until 40,000 miles . My son works for Kia in marietta Ga and is a Gm and I called him he said no , I know you are a business trying to make money but it feels like we as customers are being taken advantage of .
Cory is a definate asset to your service department. He is very knowledgeable and kept me well informed of his interactions with the technician that was handling my situation with my 2021 Seltos, and he has always been very helpful on previous return visits to your dealership. Thank you Sandra W
Angie is great. Thank you
I waited 2 hours without anything being done to my vehicle
This is the WORST service I have ever gotten from a service provider. My car was there for days and first I was unable to get any information on the status of the repair. One person said they were waiting for parts then 4 days later I am told that there is no leak and my car doesn’t need repair. So basically my car sat from Friday to Wednesday for no reason at all it seems.
Great service, all on time. Up front and delivery. Angela is great.
I’m 99% satisfied with the service. However, I believe that it should be policy that every customer appointment placed in your system should be followed by email or text notification to the customer. There should be no ambiguity on the part of either party about the content of that very important communication. Thank you.
He was kind and helpful! I was able to get in and out as quick as possible!
Caitlin is amazing and I trust her completely. I brought my car in to have the headlight replaced under warranty, and I have the headliner cleaned on the passenger side as it was not clean when I purchased a vehicle. When I returned to pick up the car headlights are amazing. Headliner looks like they didn’t even do anything.
I just love to bring my kia to be service with Cory.
Work was to be done in 1nd half took 2 and half because 3 people were using 2 tablets and car wash was brook
Our soul was not in for service today. It was in for service early January and I do not believe anything was done to the car ????
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