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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4935 reviews 63%
4 star 1583 reviews 20%
3 star 193 reviews 2%
2 star 555 reviews 7%
1 star 572 reviews 7%
Review Us
Patricia C.
5 out of 5
6/21/2023
Job well done! Time for me well spent!
Benito R.
5 out of 5
6/21/2023
The communication via text was great and I was updated throughout the entire process.i am satisfied with kia service.
Joann R.
5 out of 5
6/20/2023
Very happy
Dana B.
4 out of 5
6/20/2023
Couldn’t be happier
Edna C.
5 out of 5
6/20/2023
Service was quick
John P.
4 out of 5
6/20/2023
Technician was very helpful I needed brakes and didn’t even know it Scheduled next week!! Ty
Kathleen B.
5 out of 5
6/20/2023
Joseph was great and got my car done in a short time. He truely cares about his customers
Christina S.
2 out of 5
6/20/2023
Overstated my needed repairs hence an inflated estimate of repairs. I got a second opinion which is significantly less for the same result.
Mclean M.
5 out of 5
6/20/2023
Cody was super busy, I have never met him he saw me walk up and greeted me with,” Mike with the sportage”? I replied, “yes” He took me right away. And I saw him running around. And Raul is AMAZING so! This two gentleman are stand up dudes and I LOVE LOVE LOVE my new car!
Robert R.
4 out of 5
6/20/2023
The maintenance scheduled was completed within the estimated time period. Also car was nice and clean when I left!
Patricia H.
5 out of 5
6/20/2023
Seth was awesome, patient, and knowledgeable about my Sedona... Excellent customer service from him.. haven't seen that in a while... Thk you Seth
Terry S.
4 out of 5
6/19/2023
Joseph was wonderful and a huge help and fix my key fob! Thank you!
Mary Jo.
2 out of 5
6/19/2023
Appointment at 8:00 and 4 hours later finished. Update was a half hour for the security recall on forte. This is unacceptable. Mr Gonzalez needs to get the service department straightened out. It had been horrible for a few years.
Raquel R.
5 out of 5
6/19/2023
He was very very nice and I’m happy with the customer service I received today
Luis R.
1 out of 5
6/19/2023
I was unhappy to hear that my a/c was not covered under warranty. The vehicle only has 32,000 miles on it. The explanation I received was some object git under and caused the danage. If something like that actually happened, then why was nothing ekse danaged? I don’t agree with the not covered but I had no choice but to repair it. I’m not happy at all. I’ve been purchasing Kia’s since before your building was built.
David F.
5 out of 5
6/19/2023
None at this time
Tracey H.
5 out of 5
6/19/2023
Great service
Kendall W.
5 out of 5
6/19/2023
Okay great
Brandon F.
2 out of 5
6/19/2023
In order to have a wheel repaired I have to place a spare on my car for 2-3 days which is just impossible as just driving home on the spare and back to the dealership exceeds the distance you should drive on the spare. This makes the warranty virtually useless. The spare tire is not meant to be used in place of a regular tire. Cory answered my questions and got the wheel rotation completed as requested as it wasn't done on the initial maintinence despite. Cory was nice enough to request a rental to see if that would be covered while the wheel is repaired.
Tamala P.
5 out of 5
6/18/2023
Everyone was so pleasant and it took so little time. I appreciated the car wash as well.

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