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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4935 reviews 63%
4 star 1583 reviews 20%
3 star 193 reviews 2%
2 star 555 reviews 7%
1 star 572 reviews 7%
Review Us
Melita J.
4 out of 5
7/14/2023
It is said, “First impression is lasting” , this is so true. I was very pleased, from the initial reception to the discussion of service . I was very impressed with the one stop shopping , no going inside to wait at a cashier’s window to pay my bill.
Arlene K.
3 out of 5
7/14/2023
Seth and Tim tried very hard to fix the problem .. but after picking up my car today it still is iffy , it remains to be seen as I drive on longer trips, which was the original problem with the release of the key , but again Seth and Service Manager Tim couldn’t have been nicer !
Milton J.
5 out of 5
7/13/2023
True professional thanks for your excellent service.
Sandra C.
5 out of 5
7/13/2023
Great service person. Very helpful
Charles C.
5 out of 5
7/13/2023
Thank you
Steve R.
5 out of 5
7/13/2023
Fred was great to work with sand made my service experience as painless as possible.
Gilberto C.
5 out of 5
7/12/2023
Excellent costumer service
John G.
5 out of 5
7/12/2023
The service provided by Cory truly exceeded my expectations!
Karen K.
4 out of 5
7/12/2023
Shuttle service was not available until 45 minutes after arrival.
Daniel Velez.
1 out of 5
7/12/2023
Not even 18 hours passed and check engine light. I don't get it. I spent $775 and I'm pissed ????
Barbara B.
4 out of 5
7/12/2023
The dealership at Bev Smith Kia does a great job at servicing their customers. I think I'm on year 8 at being a satisfied customer. Love my Telluride! Barbara
Ursula M.
5 out of 5
7/11/2023
My car is a lease. Seth did a great job informing me about my car and about the length of time it would take. It was a pleasure dealing with Seth. Great job, Seth.
Michelle P.
5 out of 5
7/11/2023
Thank you for the excellent service for my car as always! Michelle P
Andrew S.
4 out of 5
7/11/2023
Seth was the absolute best.
Elvira C.
5 out of 5
7/11/2023
Excellent service!! I was kept informed what was happening with my Sportage.
Patrick M.
1 out of 5
7/11/2023
Picked up the car and once I got onto I95 the same problem occurred. Had to have the car towed again. Took it to another shop and was told that the computer code came back with a TSB of “Replace engine”. So had the car towed to Napleton Kia and would up buying a new car from them. If Bev Smith service department did a real text drive and determined that the engine needed to be replaced I likely would’ve bought a new car from Bev Smith Kia. All of this caused me to have to extend my time off of work by one week.
Diana B.
4 out of 5
7/10/2023
Handled professionally, quickly and what I needed to be done right down to the car wash.. was done in a short period of time.. and I can appreciate that..
Maryann W.
5 out of 5
7/10/2023
Joseph is awesome. Plus they are now taking payments from customers. I think that is way too much for them to do. It’s hard to concentrate on personality addresses each customer like they need to do. They do way to much already I think they need to stay Focus on each customer. Joseph did a great job.
Richard P.
1 out of 5
7/10/2023
Folding mirrors don’t work now .lane warning lights don’t work now either
Jacob Q.
1 out of 5
7/10/2023
Nothing was fix and sounds worst now idk how they can’t hear the noise and feel the shake

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