The appraisal guy and some salesguys hover like vultures yet are pushy pushy. I can't stand being harassed over and over. You can send one guy over to talk to me about new car possibilities but another and another and a phone call all while I'm waiting an hour is a bit much. Back off. I said no the first time, politely, and Took his card. That should have been it. Also, the people waiting can HEAR your sales team wheeling and dealing. The things I heard we're not good but I again minded my business, I'm here for oil and I'm out. Cory was great. Fast, checked my recall and answered questions, he is great. Everyone esle, and especially the appraisal guy who approached the SECOND I pulled into the service area, we're too pushy.
Caitlin was amazing from start to finish.
Wonderful personality.
Very good rapport with customers,courteous
and assuring.
Caitlyn was very helpful and so professional. It’s hard to find someone like this with this service.
Service was great and Caitlyn was professional great customer service. Thank you!
Quicker than my last visit. Professional and efficient
Only have my car 7 months!
Very pleased with availability of appt. And the easy and efficient staff and service..
My car was not at your dealership today and I keep receiving text messages that you were working on my car again. My car was not at your dealership today. You continue to send me text messages.
I wouldn’t mind at all getting rid of the vehicle, but it is a Lease car with 3 years left on the Lease .
Caitlin was very thorough and kept us informed re progress on the service to our vehicle.
Cory kept us apprised of how the work on our car was progressing. He was kind, courteous, and professional. We will continue to bring our Kia Soul for regular checkups b
If you didn’t have the parts for my recall you shouldn’t have booked the appointment in the first place. You don’t wait until the client has showed up to the appointment to tell them that you have to order the parts and they’re on back order with no eta. Wastes my time and your teams
Caitlin, was very polite and helpful. She was super sufficient and well organized. She knew my name and made me feel welcome and well taken care of. Thank you so much.
Ken was “no nonsense” in his approach to my concerns. Greatly appreciated!
Yes, I was completely satisfied. I was treated quite well and a lot of respect thank you one thing get the salesman away from us customers in the waiting room.????
Since the issue was related to a recalls part. I appreciate that you stood by your product and fixed the issue.
Only used service department 2 times. Both times were great. This was my 3rd service and ended up trading in on a new sorento. Everyone I had contact with were very professional. So I will be back for more service when required. Angela was very nice and informative
Thanks so much for great work done, see ya on the flip side ????
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