George Kasem was very professional and on top of his job.
Everything went well, Mike took great care of us!
Extremely happy! Last time I was in, it took 3 hours for an oil change. The worst experience ever at Kia.
Michael is always so helpful, knowledgeable and always so courteous! He always gives excellent service! Pleasure to work with him!!
Excellent service as always. Thank you Matt.
working with Mike is always a pleasure
Thank you for keeping me informed throughout the process in the status of my car.
Unfortunately,unprepared and unserviced like feeling which I’ve paid
already.
Your service department is awesome good people
0n 1-5-25 I brought my veh to Covina Kia for a headlamp hi-beam failure recall. The service advisor, George Arroyo, initially told me the headlamp recall was void due to my veh mileage. I had to explain to him and other personnel that the recalls are not limited or void based on mileage. After some discussion, George Arroyo finally took my veh in for repair. On 1-23-25 I finally got George Arroyo to return my calls. Service Manager, Oscar, never returned my calls. 18 days after taking my car in George Arroyo told me the headlamps required replacement, and the parts are on “national backorder”. George Arroyo told me the headlamps are on order for approximately 30 days. I reluctantly took my veh home and George Arroyo said he would call me when the parts are “in”. I immediately took my veh home and called around to check on availability. I found both right and left headlamps in stock at Alhambra Kia, Car Pros Kia Huntington Beach and Glendale Kia. I also checked with Covina Kia’s own parts department, and they told me they could get both headlamps in 2 days. George Arroyo lied to me in my face! George Arroyo from Covina Kia sent me home with an unsafe vehicle. I travel to Sierra Madre, CA to visit my daughter daily. Sierra Madre is a small
Great job and really helpful
Only one little problem. My service notice was not reset, I had to return twice to kia to have it reset .
Matt is always the best to work with when it comes to servicing my car! He explains everything well and takes the time to answer any questions I have.
Hi, usually I get a copy of my fluid levels, how everything looked including brakes, etc. I didn’t get that this time. I realize that you aren’t washing the cars now but I did read something about you still vacuuming out my car and cleaning the windows….none of that was done so besides being quoted services for around $450.00 over the phone and then being given an estimate for many other things when I arrived totaling $1,934.00 I have to say no I was not happy on this visit.
I was very pleased with my experience. All my questions were answered. And my car was returned in a timely manner. I would recommend Covina Kia without hesitation.
The check engine light appeared again.
George was awesome in contacting me when I was not happy with the service the first time. He called me concerned and ask what he could do to make it right. I appreciate George in making his best effort to help a returning customer.
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