Staff was friendly, however, the glovebox had black smudges on it. My filter was checked during the service. It would be much appreciated if the service technician wiped down the car before returning it to customers.
George was very helpful and gave us options regarding financing the cost of repairs.
You need to bring back car wash
Bad service and bad communication
I am very greatful for the service today.
I want to thank you all for the amazing work you do. When it is time for me to get a new car I will definitely come to your dealership.
Tech clearly explained everything , making me happy with the service.
Super helpful and efficient.
I had an appointment for my car(Sorento 2019) on March 28th for a diagnostic on the A/C not blowing cold air.
It's been a week and nothing done on my car. I had a road trip and have to pick up my car on April 3rd.too many days to have a diagnostic. Thank you very much, but not coming back to your place.
I drive every day so I know my car is in good working condition. I dropped off my car on 4/1 for a HECU recall. When I returned to pick up my car I was informed the car battery had died due to my child’s backseat camera being plugged into the car charger. They jumped me and began to tell me my car needed a new battery, new air filter and to be serviced again. I said no and left. Turns out they lied to my face. My car battery is in great condition and so is my air filter. I know this because I had my car checked out by people I trust. Whoever worked on my car to do this so call recall loosened the clamps to the battery and that’s why my entire car wasn’t functioning. I’m not a fan of Kia but this put me over the top. I do not trust Kia dealerships because they mess with your car every time.
Very satisfied with the service provided by George. He showed genuine interest in seeing I was taken care of.
Correspondence with Danielle has been great! Appreciate her explaining everything. Thank you
It should not take an hour to get a shuttle ride back to the dealership. The recall notice said 2 hours but we were told 4 to 4.5 hours. Recall took two visits rather than one as anticipated. Communication via the text messages was far too slow to get a reply.
Michael is always efficient, friendly, & helpful. It’s a pleasure to have him as a service advisor.
The chairs in the service area & bench outside are much appreciated. I’m 82 years old & have had many years of standing while waiting for a service advisor. Love the comfy new customer chairs in service waiting area.
We have 2 Kias that we have serviced every 6 months, since 2010.
Eric helps me almost every time that I go in for service on my car, he is great. Always super helpful and knowledgeable.
Appreciate the video inspection and online payment
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