Great customer service everyone is very friendly! The check in, updates, and check out were great! Better than Alhambra service!
Disappointed someone there stoled or disposed my expensive limited edition keychain! Very disappointing!
Great service and very friendly. I appreciate the honesty and knowledgeable recommendations. George did not try to pressure me into getting services that I didn’t need like other places. Ended up doing some work that was recommended and needed. Best service I received in a long time.
I was told that my car would undergo extensive test driving to see if the whistling sound I heard while accelerating could be reproduced. The dealer had my car for 10 days and claims they were unable to reproduce the sound while accelerating. However, when I picked up the car and drove for about 15 minutes the sound was very clearly heard. I doubt enough time was invested in trying to figure out the issue with the car. As a busy physician, I don't have the time to drop off the car again or go test driving with the dealer foreman again to have them hear the sound as well. I can't be without a car and the dealer is refusing to give me a complimentary loaner car, stating it's Kia policy. Mike Connelly, the gentleman in the Service Department who was assigned to me stated that I could drop off the car or bring it by again when the sound was heard.
I was very unhappy that the sales manager had told me he would order the part prior to our arrival. 4 days went by and the sales manager ignored me finally my wife had called from a different number and he answered. It took 2 weeks to get my vehicle back. The service manager was easy going but my whole experience with Covina kia has been nothing but unpleasant. I will not be returning from this point forward.
Service was great ???? Eric gave excellent customer service ???? ???? ???? thank you
George was super helpful and friendly during a busy time at the counter! He was patient and helped me get the services i needed efficiently.
Yes George Kasem has excellent customer service and I will be returning back because of him
Matt is great! Very informative, good customer service! Prompt responses. Thank you!
Thank you for your assistance
Thank you for the Excellent service.
Michael is the best service writer in the dealership
Matt has helped me several times over the last 2 years, and has always been professional. He keeps me in the loop while my vehicle is being serviced, which I appreciate.
Mike is awesome. Fantastic everytime I come to service my Kia I always call him personally. He is great.
George was so helpful with everything? We really appreciated his outstanding customer service . He gave us peace and tranquility with our
car needs and answered all questions to our satisfaction.
We will come to George if we ever need anything else.
100% satisfied.
Sincerely
Faviola and Stephen
Very professional and kind. I'm grateful.
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