I had a appointment for a oil change and a still waited 3 hours for service.
I took my car at 1:00 PM with appointment for oil change only and take four of us to give it back to me for oil. Change is ridiculous. The waiting time you guys going to take the long the lease have the courtesy to let people know they’re going to be half day wasting there
I was pleased with how attentive and helpful Michael was during this visit. It was my first time visiting this service center and he has made it very comfortable and efficient
Michelle was great. Very communicative and provided great customer service. She did her best to make sure my service needs were priced fairly. I appreciated her assistance very much. Thank you.
Everybody that I talk to at the dealership was very courteous. However, the service took way too long as I almost spent three hours waiting for my vehicle when I already had an appointment. I feel that this is very unacceptable. Given that I ended up missing my own work appointment For that reason. In addition, this is the first time that I pay over $300 for a car service. Michael explained to me that there are a lot of technology components and things that have to be checked. I still think I paid too much money for regular maintenance on my vehicle. I’m not so sure that I’m going back the next time I need this type of service.
Danielle was AMAZING patient and kind ! thank you so much
Micheal Connelly was very helpful and he always kept me notified with updates about my car. Michael is very cheerful and he always reach out to checked in if I had any questions or concerns.
Good customer service from Mr Perez
Delay in response. Seems like departments and staff don’t communicate with each other. Need to follow up more than 3 times to see what’s going on with my vehicle. My vehicle was at the dealership for almost 4 weeks. Been paying for a vehicle that I can’t use. Just lack of communication. Very dissatisfy.
Ernesto was nice and helpful. My repair was not completed but I was charged as if the work was done. So unhappy with the service
No communication at all!! Was told several times I would get a call back, never did! Not one update and they had my car for 6 days!
Stained interior with grease and the charging port in the same area no longer works.
Your service prices are too high. Wait time is ridiculous without a service rep to update you on anything. I have been a customer for a long time. I have bought 2 cars with Kia and this service experience has been the worse. Hope I don’t ever have to come back.
Mike is a great asset for an extremely busy dealership!!
We did not leave our vehicle with Covina Kia. the price of $303 for just an oil change is insane. We just got the same service at Jiffy Lube for 55% less. And the customer service was way nicer.
I was satisfied with the service and everyone was nice and helpful. Thanks, Covina Valley Kia for a job well done.
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