I was very satisfied with my service. I was helped in a timely manner and everything was explained to me in regards to my service. I felt valued and taken care of.
Thank you for your (by the looks of the wall) CERTIFIED exemplary customer service! I was pretty nervous going in, but that was quickly dispelled by the best customer service I’ve ever experienced at a dealership or even in the automotive sector! Thank you Mike and the whole service team!
It says it all 7 Kia cars that I enjoyed
George kasem was great to work with! He kept me informed about the progress of my car, which was great since the issue with my car turned out bigger than I thought. His communication helped me feel at ease.
Excellent staff she service
Happy with George’s service. Thank you.
George provided timely updates on the condition of my card. His attention was appreciated
George was excellent! Attentive, courteous and went out of his way to ensure my service was done in a timely manner.
George was friendly, thorough, and efficient.
Michael was amazing. Very thoughtful and knowledgeable. He made the process so smoothe and stress free. Will definitely come back in the future.
Alejandro is very helpful, and know his job.
the cause of my dissatisfaction is because there was poor customer service and the vehicle still runs the same as before.
I will complete the survey. I was very happy with the service I received.
Overall I was very satisfied and Kia personnel were extremely professional. I would like to point out (2) minor things to me but if Kia of Covina did this to many customers you may lose some confidence from customers. 1. Why send to text about saving water and that you will only be vacuuming when vacuuming did not even get done. I never expected my car to be washed & vacuumed in the first place. Better off not mentioning it if not going to follow thru. 2. Someone sat on the front passenger side of my car and left some grease marks from dirty pants. I was able to clean it off easily, but it was completely preventable with plastic cover.
He was really quick and efficient, got me in and out of the door in a timely manner. He deserves a raise
Great customer service. Thank you
I got up at 5:30 in the morning to drop my car off with you at 7 AM. Making the appointment in the first place was a pain. Initially, I left messages for so-called service reps about making an appointment. I either got NO call back, or got a call back three days later, when I was not available. Eventually, I was able to make an appointment through the automated system, which is always a difficult and unsatisfying experience. There are always too many variables and possible questions that cannot be answered by a robot.
I showed up at 7 AM, ONLY TO BE TOLD, AT THAT POINT, THAT IT WOULD TAKE 2 TO 3 DAYS TO GET TO MY VEHICLE. I HAD NOT BEEN INFORMED OF THAT AND WAS NOT PREPARED FOR THAT, SO I TOOK MY VEHICLE AND LEFT. That is where we now stand. I give that whole experience a D minus. Now, per your request, I have given you significant feedback. I will be surprised if I get a response to it.
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