Covina Kia Auto Repair Service

We are very happy with your service department and really like the professional treatment by George

Communicative and service was as expected. Thank you.

Happy to have my car back thank you

Michael is always helpful and makes the experience easy and pleasant.

Great customer service and good communication skills

Great service!

I took a day off so I could go drop my car off at 9 am since I had an appointment, got their they told they were gonna start working on it right away. And let me know what's gonna happen. I told the guy let me know because I have to go to work the next day and my kids have school, and my kids car seat is in the car too. 5pm. 6pm. Didnt hear anything all day. I called around 6.30 because they told me they close at 8 and i was told that the guy already left. I told them what's going on in my car.Nobody called me or told me anything all day long.I needed for tomorrow. Anyways, it was too late. They couldn't help me. Next morning I miss work and my kids stay home. Called again and they tell the guy in charge is off today and they haven't even started working on my car yet. It is been just sitting their since yesterday. To remind you I took it in because I have an appointment 9 am. 1st one in line. Called couple of hours to check and I was told still no one worked on it yet. And they might not even get to it till next week. No apologies, no concerns of any kind. Just straight up whether I like it or not. This is when I decided to just pick up my car and leave. Worst service ever, worst customer service ever. Very unprofessional...i am surprised how this place is open. Very disappointed..

Great customer service

Michael was very professional and friendly upon my arrival. He took care of the reason for my visit, schedule maintenance, and provided a good timeline as to when the car would be ready.

This dealership has a great team of employees @ every level. Sales,Parts,Service.I choose this Dealership for a reason.Thanks

None

Michael always takes very good care of me

Alex was very professional and courteous in handling my service. Delivered my vehicle at the time it was promised.

Alejandro was great my dealership closed and I was between here and Glendale. The service he provided will Make me return every time

Alex was awesome!

Mike is the best.

My wife instructed the technicians to not rotate the tires, which I see in the video. They did rotate the tires now I have to take more time out of my day and go back to America’s tires and have them rotated again.

George was very good in explaining what was being done with the car. His explanations were clear so that I was able to make the correct decisions.I really appreciated that he did a little extra and got someone to vacuum the floor of my car. Not a mechanical issue, but something I really needed to have done. Thank you.

The video sent was completely useless. I’d rather understand what the tech has to say then listen to someone blasting their music so loud you can’t understand a word. Terribly unprofessional.

everything was great.