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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3111 reviews 62%
4 star 913 reviews 18%
3 star 123 reviews 2%
2 star 467 reviews 9%
1 star 412 reviews 8%
Review Us
Paul B.
5 out of 5
4/4/2026
Alfo was great,
Matthew H.
2 out of 5
4/4/2026
2.5 weeks turnaround time is crazy. Reactive communication as well.
Bill A.
5 out of 5
4/3/2026
Great service
Leah F.
4 out of 5
4/3/2026
We loved working with George
Steven A.
5 out of 5
4/3/2026
George went the extra mile to make sure that we able to get to work done at his location
Veronica C.
4 out of 5
4/3/2026
George is kind and honest. He also walked me to my car when I went to pick up.
Miguel B.
5 out of 5
4/3/2026
They went above and beyond to get my car back before closing time. And very friendly staff
Monique F.
5 out of 5
4/3/2026
10/10 ????????????????????
Monica D.
4 out of 5
4/3/2026
The only thing I did not like is that I had to leave my car for 9 days before it was ready for pickup
Elsa F.
5 out of 5
4/3/2026
Well done and very happy with this service
Darin J.
5 out of 5
4/2/2026
Eric, thank you very much for your help on my smog check recall and thank you to Covina Valley Kia
Luz Z.
5 out of 5
4/2/2026
Excellent customer experience thank you!
Rennan O.
5 out of 5
4/2/2026
Thank you Emilio. I always felt you were going out to bat for us. I appreciate it very much.
Annmarie B.
5 out of 5
4/2/2026
Everyone I had any interaction with was helpful and extremely courteous.
Jeremiah O.
5 out of 5
4/2/2026
Very nice and welcoming attitude.
Jo G.
5 out of 5
4/1/2026
Eric P was great as always nothing short of greatness! Thank you! ????
Michael A.
5 out of 5
4/1/2026
Nice and proffasional service, specialy from Mr. George, he was Great and very helpful. Thank you George Kasem
Kelly H.
4 out of 5
4/1/2026
Emilio went above and beyond my expectations, kept me notified of my car status and notified me in advance of when I can pick up , he was very nice and helpful. Will loved to work with him again .
Reyna G.
5 out of 5
4/1/2026
It was super busy when I went in for my appointment, but everyone was super kind and had great customer service.
Lisa I.
4 out of 5
4/1/2026
Emilio was great, but your process of having to leave my car for 5 days just for diagnosis and validate that the issue is under warranty and get another Kia department to agree and approve while the car sits at your lot and the customer is left without a car for almost a week needs to be changed. I would never buy another Kia for this reason. I know other brands will give a loaner for a $60,000 car. Outside of that, Emilio the customer service rep who helped me was very nice, professional and efficient .

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