Matt was fantastic he made my experience very plaseant.
Eric kept us informed on the progress of our car.
George was friendly and professional. Staff here is always welcoming
All my questions were answered and car was ready and washed before time given.
Took car in early Friday evening for appointment at 7:30am Saturday morning, Carl was able to get my car worked on and got it back to me that evening by 7pm
I was a happy camper indeed
Thank you
Thank you and thank Michael friendly and professional
Waited a couple of hours for my car to get serviced but it was expected. Overall great service and customer service. Thanks again Kia.
There was a bit of a mix up but the rep was able to take care of us so I would say the service recovery was great. Probably one of the better experiences I’ve had at Covina valley Kia
I was pleased that your dealership could get me an appointment in a timely manner . I was denied an appointment any time in the near future by a dealership close to my home.
I really appreciate the good communication from Eric and your staff.
Your receptionist was very kind when I picked up my car. I was seated with my two granddaughters and she timed the tv to Tangled , a kids movie.
Tryed to sell me on engine performance oil treatment to remove carbon from engine. I called Kia Corp. They looked it up and "Stated that type of treatment is recommended if engine is using oil and vehicle must be left overnight." The vehicle only has 14700 miles. Left finger prints on hood.
Job well done, very satisfied with customer service rep Matt, only issue is my appointment was for 1:00PM yet my car wasn’t ready until 4:30 wait time way to long for an oil change. 2nd issue is excessive oil consumption need to add a quart of oil every 350 miles. Car does not smoke or leak oil.
I've been driving KIAs for over 20 years and was very satisfied. My 2012 Forte has been the best with no major problems. Thanks!
Awesome service with Mat. Matt deserves to get recognized by the management for his great customer service.
Very professional and great customer service
Great people!! Great service!!!
Matt is always very helpful and straightforward. Disappointed in the cleaning of my car. Received my car back more dirty than when I took it in.
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