I went in for service, my wheels have locks, and for the second time in a row the mechanic or whoever rotates the tires was not able to figure out how to rotate my tires!!! Even after i clearly explained to George Arroyo that one lug nut has the lock and the rest are regular lug nuts. I told George to make a note! They come back and tell me the lug nuts are warped. The guys in the shop are supposed to be trained professionals! Right! How can this not be figured out!!! 1 time understandable, ok but 2 times and with directions! Is it because I already paid off my note to Kia, I don’t deserve the same service as customers who are still making payments!
Matt was an excellent service representative and satisfied my needs and took care of our question and Service request
On the report there were things mentioned that could improve my vehicle and I was nis not told about ut
Thanks for your dedicated service for all you do.
Thanks Michael in making sure I can get the car back in time and also taking care of the hiccup of the tire same day.
Top notch service team.. from phone greeter to service advisor to service specialist to shuttle driver. Hats off!
From the moment I arrived, the check-in was fast and professional. Carl was great????
He explained what service and how long it would take. Everything went great and I even received a car wash. Thank you!
Everyone one was very helpful from my first point of contact to the service representative
Everything was great and the car runs just like new!!!
Parts were to be ordered and they weren’t. Husband drove down they and was half way home after waiting for a hour to get the shuttle, got a call and was told the parts weren’t ordered.
Cory lied saying my tires were rotated when they were not. I checked the paperwork receipt and tires, not rotated! I had to call and make another appt for today to have that done. Wasted time, energy, and gas. Very dissappointing!!
Michael Connelly was very friendly, patient, always provides outstanding customer service, explains very well what my car needs and keeps me informed on the status on my car services/repairs.
Check engine went on the next day after picking up car for regular oil change.
Eric was pleasant and got my car serviced done quickly
Eric was so amazing he went above and beyond to deliver my car like brand new. The help I received from Eric was spectacular. Thank you for having amazing people on your team.
Everyone was nice. Better experience at this dealer than the Cerritos dealer.
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