George is friendly and professional. Great communication.
Somehow the lifetime/accumulated MPG was reset so I don't see my average MPG over the 25k miles I have put on the car anymore which kinda **** but not the biggest deal.
Professional and courteous.
They have me book in appointment which they could not get my car in like 2 weeks then I take it in and when I call a week later they tell me my car isn’t going to be seen until another week this as a consumer is not right
Everyone we came in contact with was polite and helpful. Everything was explained fully.
Eric was also very helpful when we first came into the service office.
Overall we were very impressed with the staff.
Everything was done to my satisfaction. I brought it in due to recalls and they found out there was one more recall I needed to have done. Great place I bought my car from there. Excellent service.
I would have liked to have more communication about the status of my vehicle. I understand you guys were extremely busy, but I was told it should be ready by 5pm. At 410pm I had to call to get a status and was told my car was still waiting to get serviced and it would be closer to 6pm by a different service provider who was attemptingto help get me an answer. Called again closer to 6 and was told "oh yeah it is actually ready", yet I got to the dealership and my car was 6th in line to get washed. I don't mind that it was a busy day, but if I had been contacted at least once to be told about the delay, I could have planned for it.
Michael was very friendly and knew what I needed. And he also could see I had a maintenance plan so I didn't have to have card out for him. I appreciate that.
Thank you Matt for the additional information that I was requesting, how much it would cost for new tires and etc. Please thank the crew that work on my car, the only thing they forgot was putting the sticker on the window to bring it back. Thanks
Everyone involved in the servicing of my Kia was friendly, polite and very professional.
George was kind and helpful. My only issue was with the fact that my car issue covered by warranty and part was available but approval is needed. Was told could be hours or days…. This day and age a simple call should verify approval. I drive about an hour and a half and it’s unacceptable to then have to come back when it could if got done while I was there.
Always great service here! That’s why we bring our car to you instead of the dealership here in Fontana! It’s worth the drive.
Everyone there a West Covina KIA are very nice and helpful. I appericate them all ?
Matt was very attentive and answered all of my questions. I really appreciate the shuttle service that you offer. My car was finished even faster than eas quoted which I really appreciated.
I don’t like being bamboozled. The only reason I brought my car in for service was due to a recall notice. Nothing more. When I went to pick up my vehicle the service techs states that my check engine light was on, I asked why and he stated it was on when I brought it in. (Confused) I replied no it wasn’t, he proceeded to tell me that the techs do a 14point inspection off top, and I stated that was fine but that light wasn’t on the only light that was on was the tire light which is also yellow, and I showed a picture from the night before. Either that tech doesn’t know the difference between the two or he’s marking stuff to mark them. Then they proceed to tell me that I need front & rear brakes, I replied hmm that’s strange because I just replaced my front brakes 3 weeks ago. The the appointment guy says he will get the coder and see why my engine light is on and proceeds to tell me everything it’s not and not what they replaced then says he’ll talk to his manager. He asks me later if I can bring my car in the next day to see why the light is on. I agree then get in my car to find no lights of any kind except the brake light because it was engaged on. Imagine my surprise. This is the very reason why I stopped coming to this Service Center. Because the last time I came (maybe 7 yrs ago) I brought my car in for a seatbelt recall and when I came to pick up my vehicle I notice my Bass speaker in the trunk was not Bassing. So I opened the trunk to find my speaker disconnected and the amp hanging by one screw and when I addressed it when the service tech he had some unintelligible remark.
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